GivEnergy app

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I recently had a GivEnergy inverter and battery installed but after updates to my home broadband I have lost connection to the WiFi dongle. I use Tp-Link Deco P9 MESH routers so there is a strong Wi-Fi signal.
I have tried following the guidance sheet from my installer for connecting, but cannot get the dongle to connect to my WiFi so I can see energy generation on the app (blue light is flashing on the dongle constantly even after going through the steps and hitting reboot).
Has anyone had something similar happen and found a way to reconnect the GivEnergy App?
I did call the Givenergy technical support but they weren't able to help. Thanks in advance 👍
I did call the Givenergy technical support but they weren't able to help. Thanks in advance 👍
"We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein
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https://community.givenergy.cloud/d/49-mesh-wifi-and-dongle
I ran a test this morning to confirm our theory. I turned on the WiFi on my router, (it's usually off as the mesh handles the WiFi in the house). Accessed the dongle config page and it connected to the WiFi first time following which I could see the inverter on the cloud account. So I think it's safe to assume that the WiFi dongle doesn't like mesh networks, or at least the one we have!
Not ideal and it takes the edge of what so far, has been a fairly issue free install. I have submitted a bug report to GivEnergy via the cloud portal. If you haven't done already, it might be a good idea to do the same as the more reports they get, the higher up the priority list these go. Might also be worth adding your issues to the thread in the GE forum, which I'll be doing shortly.
In the meantime, if you find a setting that works, please do share and I'll do the same. I did read that disabling "Fast Roaming" fixed this for one user with Deco units, but it doesn't say which model.
Good luck!
- It's another WiFi signal to add to the ever more crowded WiFi signals.
- The strength is not great, (about 30%) where the mesh node is around 60% so I'd rather have the dongle connected to that.
- It's another entry point onto my LAN which I'd rather not have. Of course, it's secured but even so, I'd rather not have it.
So, it will do for now, but hopefully GE can sort it.