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Fed up with Virgin credit card customer service!

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Hi everyone, first time here!
Was wondering if anyone else has had problems trying to speak to someone at Virgin credit cards?
Managed to talk to someone yesterday and was told I would be contacted about my problem the same day!  Waited till 10pm last night and nothing!
I'm pretty certain if I had a late payment to them someone would soon be on my case!

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  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
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    I'm pretty certain if I had a late payment to them someone would soon be on my case!
    I doubt it. You'd see it on your next statement and may get a separate letter a few weeks later, but no more than that.

    Give them a call back or chase them up online. You were most likely just over-promised, without the agent knowing the workload of the complaints team.
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