Misguided refusing refunds

Loulougibbons

Good morning   my daughter purchased goods in May and returned them for a refund also in May, she recieved notification this morning advising that she would not be eligible for a refund as they have gone into administration,  how is that fair? 

user1977

What do you think should happen? If a business is bankrupt then there isn't enough money for all of the creditors. Your daughter is (presumably) being treated in the same way as all of the other ordinary creditors.

Ergates

Loulougibbons said:

Good morning   my daughter purchased goods in May and returned them for a refund also in May, she recieved notification this morning advising that she would not be eligible for a refund as they have gone into administration,  how is that fair? 

It's  not "fair", but if the company doesn't have enough money to pay all it's creditors all that they are owed (possibly doesn't have any money at all), then there is no way for your daughter to get her money back.

jon81uk

This guide might help

Administration: Your rights when a company goes bust - MSE (moneysavingexpert.com)

Brie

Can she ask that her purchase be returned to her so she can sell it on?

Pollycat

MSE article:
Missguided falls into administration - what it means for your refund and return rights (moneysavingexpert.com)

TELLIT01

Missguided isn't refusing a refund, Missguided no longer exists as an operating business and administrators are in the process of winding it up.  Your daughter, probably along with thousands of others, is an unsecured creditor.  That means she's at the back of the queue to get any money back.  She may be lucky eventually, but she needs to assume she has lost her money.  Fair?  It's the way the law works, simple as that.

Sandtree

Loulougibbons said:

Good morning   my daughter purchased goods in May and returned them for a refund also in May, she recieved notification this morning advising that she would not be eligible for a refund as they have gone into administration,  how is that fair? 

I am sure the employees who haven't been paid their wages and have lost their jobs etc may be questioning the fairness of life a lot more than someone that has sent goods back.

How did she pay for it? If it was by card directly with the site (and not via PayPal or BNPL) then she can do a chargeback to recover the funds. 

born_again

Time that Mike Ashley & his group that buy up all these names under packaged deals from administrators had to deal with previous customers refunds.

jon81uk

born_again said:

Time that Mike Ashley & his group that buy up all these names under packaged deals from administrators had to deal with previous customers refunds.

Have you ever tried getting a refund from Sports Direct!

Money_Grabber13579

born_again said:

Time that Mike Ashley & his group that buy up all these names under packaged deals from administrators had to deal with previous customers refunds.

If that was a requirement, there would be no buyer for the businesses and lots of employees would be made redundant. Whilst it’s not fair that creditors lose their money, it wouldn’t be fair to require buyers to take on liabilities which they weren’t responsible for either (although, even I might be persuaded to make a special exception for Mike Ashley).