SME Gas and Electric Supply

Dozeydoris71

We are a small business with a HMO attached 75% residential, 25% business. We have had an ongoing dispute with our supplier since January 2020 as regards our contract rates with both gas and electricity which has NOT been our fault. Supplier cancelled DD for electric and said they would reinstate this once we have been rebilled. Bear in mind the DD was cancelled 6 months after the agreed contract in Sept 2018. We noticed they were taking payments for gas only when this initially came to our attention in January 2020 via their debt management team. We immediately made part payment over the phone and agreed a payment plan over the phone. This again, was never actioned at their end.  We have been trying to get accounts rebilled and actioned at the correct rates but nothing has ever been done at either the companies end or the third parties end. The people who set up our contracts initially and the lady who brought this to our attention from debt management had left the company and our account had not been passed to anyone else to deal with. We have had to change our supplier due to current one saying they are no longer providing gas to domestic customers. We set up two electric meters and 3 gas meters through another third party using 2 separate suppliers. I am having no joy whatsoever in trying to speak to anyone either at the third party company or the companies we are supposed to have our contracts with. I am just getting passed from pillar to post and then having the phone put down on me after being on hold. I have made notes of names and dates of everyone I have spoken to. I honestly do not know what else to do or who I can turn to for help or advice but this has to be sorted. I have requested to speak to managers but there is never anyone available....this is a really complicated issue but I can not get it resolved anywhere or with anyone. We have also been involved with the Ombudsman who funnily enough ruled in the favour of the supplier offering a letter of apology or a goodwill gesture of £100..this is NOT acceptable as none of this has been down to errors on our part. This is actually making me ill and am not at my wits end...