easyJet car hire, Preveza, Greece

I paid £265 deposit by debit card to easyJet car rentals on their Web Site, then I had an e-mail saying as I paid by debit card I may have a problem collecting the car on arrival in Greece.
On arrival at Green Motion car hire at Preveza Airport, which easyJet use, I was asked for a credit card, which I don't have, they would not accept my wife's credit card to pay for the excess insurance, so I was not able to hire a car.
I walked back to the Airport Terminal & had a car from Avis without any problem within 5 minutes, using my wife's credit card.
On my return to the UK, I e-mailed easyJet & was told I could not have a refund.
So why did they accept my debit card, when it should have read, you must book using a credit card.
On their paperwork I received it states, We noticed you booked your car hire using a debit card, If you don't have a credit card, don't worry, we're here to help.
We've been to Lefkas every year for the past 11 years, & never had a problem hiring a car, until now.
All future visits we will be hiring from Avis, which we always did in the past. 

Comments

  • Andy_L
    Andy_L Posts: 12,786 Forumite
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    edited 9 June 2022 at 7:38PM
    I paid £265 deposit by debit card to easyJet car rentals on their Web Site, then I had an e-mail saying as I paid by debit card I may have a problem collecting the car on arrival in Greece.
    On arrival at Green Motion car hire at Preveza Airport, which easyJet use, I was asked for a credit card, which I don't have, they would not accept my wife's credit card to pay for the excess insurance, so I was not able to hire a car.
    I walked back to the Airport Terminal & had a car from Avis without any problem within 5 minutes, using my wife's credit card.
    On my return to the UK, I e-mailed easyJet & was told I could not have a refund.
    So why did they accept my debit card, when it should have read, you must book using a credit card.
    On their paperwork I received it states, We noticed you booked your car hire using a debit card, If you don't have a credit card, don't worry, we're here to help.
    We've been to Lefkas every year for the past 11 years, & never had a problem hiring a car, until now.
    All future visits we will be hiring from Avis, which we always did in the past. 

    What did they say when you responded to that email?
  • Sorry Andy, which e-mail?

  • Andy_L
    Andy_L Posts: 12,786 Forumite
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    Sorry Andy, which e-mail?

    The email that said "as [you] paid by debit card [you] may have a problem collecting the car on arrival in Greece"
  • Basically gave up, should I have taken it further?
  • Andy_L
    Andy_L Posts: 12,786 Forumite
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    Basically gave up, should I have taken it further?
    Well if I'd booked a hire car on a debit card & then got an email saying I might have a problem picking it up as a result I would taken it further rather than trusting to luck it would all work out when I got to Greece
  • I rather think I may have got the same response.
    Another way of getting my money with no come back.
    You have all been informed.
  • Azari
    Azari Posts: 4,317 Forumite
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    I rather think I may have got the same response.
    Another way of getting my money with no come back.
    You have all been informed.
    You formed a contract with Easyjet for the hire of a car and paid a deposit. There was no term or condition saying that you needed a CC in your own name at some later date.

    Easyjet then sent you a vague email saying that you 'may' have a 'problem', without specifying how likely it was, what the problem might be, or what you needed to do about it.

    You made a reasonable offer (paying with your wife's credit card), but to no avail.

    Thus Easyjet are in breach of contract.

    I would suggest sending a 'letter before action' before taking them before the small claims court. If they are 'trying it on' they will cave as soon as it gets to their legal department.
    There are two types of people in the world: Those that can extrapolate information.
  • Andy_L
    Andy_L Posts: 12,786 Forumite
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    edited 20 June 2022 at 2:03PM
    Azari said:
    I rather think I may have got the same response.
    Another way of getting my money with no come back.
    You have all been informed.
    You formed a contract with Easyjet for the hire of a car and paid a deposit. There was no term or condition saying that you needed a CC in your own name at some later date.

    Easyjet then sent you a vague email saying that you 'may' have a 'problem', without specifying how likely it was, what the problem might be, or what you needed to do about it.

    You made a reasonable offer (paying with your wife's credit card), but to no avail.

    Thus Easyjet are in breach of contract.

    I would suggest sending a 'letter before action' before taking them before the small claims court. If they are 'trying it on' they will cave as soon as it gets to their legal department.
    https://www.easyjet.com/en/terms-and-conditions/car-rental

    "ON THE PICK-UP OF YOUR CAR, YOU WILL BE REQUIRED TO PRESENT (I) A FULL DRIVING LICENSE FROM YOUR COUNTRY OF ORIGIN (BOTH PARTS IN THE CASE OF A LICENSE ISSUED IN THE UNITED KINGDOM WHICH IS ISSUED IN TWO PARTS), (II) YOUR VALID PASSPORT AND A VALID CREDIT CARD IN THE NAME OF THE PERSON LISTED AS THE MAIN DRIVER ON THE BOOKING"
  • Azari
    Azari Posts: 4,317 Forumite
    Name Dropper First Anniversary First Post
    Good grief!
    There are two types of people in the world: Those that can extrapolate information.
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