Shared Ownership process woes

_WorriedFirstTimeBuyer

My partner and I have been going through the Shared Ownership process since the beginning of May. We’ve done everything we possibly can, signed all the forms, coped with the solicitors and mortgage brokers. Until last week, we were waiting for the mortgage offer to come through.  Suddenly, we got an email from the solicitors to say our mortgage offer had been declined. When we enquired as to the reason why, we were told it was due to the mortgage lender not offering a mortgage on properties with more than 5 floors. We were surprised for two reasons, the first because our new property is on the top floor of a block containing only 5 floors. Second, someone in the process should have been aware that there are other blocks which contain 9 floors and that could potentially factor into our mortgage offer. 

We are currently waiting for a new mortgage offer to come through, but were due to exchange contracts on the 10th of this month. At the beginning of the process, we were told - as I’m sure many are - that if we didn’t meet the 10th of June date, the property would be put back on the market. We’ve done everything possible to show we’re fully interested in the property so I don’t know why they would remarket the property but has anyone had any situations where this has happened?

I’m at the stage of feeling very worried of the uncertainty of everything, as we will have to move out of our current property at the beginning of next month and all timings are up in the air.

Any advice people can give, in how to cope and deal with this process, will be much appreciated.