Hermes/Evri Lost Laptop

Can anyone help?
Hermes collected a laptop for me and messaged me that it was at the depot for delivery, but it never arrived. They then said it was lost, then damaged, and finally lost again.

I have all correspondence. They are saying sorry we lost it but we won't compensate you. I emailed Martijn De Lange directly and below was the final response.

"My name is Stephen and I also respond to enquiries on behalf of Martijn De Lange.

I am truly sorry to see that you have had such a negative experience with our service & that your parcel is missing within the network. After re-evaluating this enquiry I can confirm that the advice previously given by my colleague Gavin is correct in that we are unfortunately unable to offer compensation for this item.

I understand how frustrating this is but I can assure you that this has not been taken lightly. We have raised this with the areas concerned to ensure that improvements are made in said areas where necessary."

Can anyone advise on taking this further? Totally unacceptable. 

Thank you in advance



  • TripleH
    TripleH Posts: 3,002
    First Anniversary Name Dropper First Post
    Did you place the order for collection?
    Is the laptop on the excluded items list for Evri?
    How much did you insure the laptop for?
    May you find your sister soon Helli.
    Sleep well.
  • molerat
    molerat Posts: 31,550
    Name Dropper Photogenic First Post First Anniversary
    Excluded from damage compensation
    Laptops and computors


  • knightstyle
    knightstyle Posts: 6,970
    First Post First Anniversary
    But the laptop was lost so exclusions do not apply???
    If it was damaged then the opp should have received the damaged item.
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