Virgin Money slow banking App

Manc_1978

Hi guys. Hope you all had a great bank holiday. I'm just wondering if anyone else has problems with Virgini Money banking app. It's ridiculously slow to update so you have a false reading of what you actually have in the bank. I've phoned up and complained but all I got told was It's down to using contactless at stores which takes longer to show on your account. I know this isn't true becsuse my wife's in a different bank and her app updates as soon as she spends.

Thanks 

Jay 

Daliah

I don't make card purchases with my VM account, and for what I use the app I can't say it's slow. Unless it's down, as happened recently.

As far as card purchases are concerned, banks do depend on the retailers telling them about purchases. Whilst it could be a problem at the Virgin end, it can equally be a problem at the retailer end, or it could be a network connection problem.

If you feel the Virgin service is consistently worse than that of your wife's bank, which not switch your account to her bank?

jimjames

Whenever I've used the app the balance is updated instantly so I've not seen any slowness.