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Dreamworld Travel
mjsevs
Posts: 2 Newbie
In January 2020 I booked two business class flights to Cape Town through this company for travel in 2021. As a result of travel restrictions our flights were cancelled and I was issued a travel voucher. The travel restrictions continued so in June 2021I cancelled the flights and I was given confirmation from Qatar airways that they refunded the full amount to Dreamworld Travel on 1st July 2021. I was then informed that I would be charged a 15% admin fee by Dreamworld Travel. This amounted to a £650 admin charge. I was told in July 2021 that the refund would be in my account within 4 weeks. 8 months later and after emailing them weekly I was still waiting for my refund.
I took out a county court money claim against them in May 2022 at a further cost of £205.
Dreamworld Travel do not want to be taken to court and today they have settled in full and refunded me to avoid a court case.
I WOULD ADVISE ANYONE IN THE SAME POSITION TO DO AS I HAVE DONE IF YOU WANT YOUR MONEY BACK.
IT IS A STRAIGHT FORWARD PROCESS ONLINE THROUGH GOV.UK.
2
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