Smart Meter and EON.

shezza2

We have had a smart meter connected since 2016 and have had no problem until a few weeks ago. Now the IHD is showing NO network so we are not getting any readings, EON are happy because they are getting reading from the meter, but we cannot monitor what we are using, I have messaged EON many times but are just getting fobbed off, even being told it could take 9 months to sort out. I thought Smart Meters were a priority so we could manage or energy better. Any Ideas who to contact next?  

Alnat1

Download the Bright app. It's not a minute by minute update of your use but you can see previous day/week/month stats.

Robin9

Are you talking about the In House Display toy in your kitchen ?   In which case not a priority

The Smart meter will be in your  garage or outdoor meter box.  Can you still read that display

pochase

The smart meter itself is working fine if Eon gets automatic readings, so there is a problem with the IHD. If the IHD is broken Eon will not replace it, if you are lucky they might sell you a new one. otherwise you need to but a third party device or use Bright as suggested above.

stewie_griffin

You can buy a replacement for £50 if you know the problem is definitely with the IHD. https://ivie.co.uk/eonnext/

brewerdave

Robin9 said:

Are you talking about the In House Display toy in your kitchen ?   In which case not a priority

....And yet the "toy" is still front and centre of the TV advertising !!