EDF Compensation

DancingCat

Hello
Is there an EDF official daily compensation rate when gas has been cut off through no fault of your own?

EDF say they don't have in existence a daily compensation rate, it's of something to be discussed with the EDF. customer complaints department.

It seems a bit odd to me.

mclaren32

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-compensation-rules-power-cut-or-supply-problem

Mstty

https://www.ofgem.gov.uk/sites/default/files/docs/2016/12/ofg581_guarantee_standards_booklet_updated_dec16.pdf

Powercuts but presume similar for gas?

Robin9

Should be a claim on the gas network installer -  Cadent?  - rather than EDF

From @mclarens32 link

Compensation if your gas supply goes off

You can claim £20 if your gas supply goes off due to planned works, and your network operator did not give five days’ notice. 

You can get more if you are off supply for more than 24 hours. The amount rises depending on how long it lasts for. 

Mobtr

DancingCat said:

Hello
Is there an EDF official daily compensation rate when gas has been cut off through no fault of your own?

EDF say they don't have in existence a daily compensation rate, it's of something to be discussed with the EDF. customer complaints department.

It seems a bit odd to me.

It isn’t just dealt with complaints team, any advisor can raise & deal with a complaint. https://www.edfenergy.com/for-home/help-support/making-complaint