Amazon Safe place delivery options

kev2009

Hi,

I've just noticed that the Front Porch option for safe place to leave deliveries from Amazon has gone from the list.

Has anyone else noticed this?  I contact Amazon via chat but didn't get very far, they basically said choose one of the options closest to what I wanted but I advised the closest is Front Door which will mean they will leave it outside my from door, which isn't placing it in the front porch which I've always used.

Anyone know how to get this option re-instated? 

Thanks

Kev

IvanOpinion

There was a recent thread that showed there was some ambiguity over what 'porch' meant. There was also some complaints about Amazon drivers opening doors to leave the parcel behind them. Maybe Amazon have decided that they have had to take on too much risk and decided to pass that risk back to the customer - if you order stuff it is better that you ensure you are in to receive it.

p00hsticks

I can't comment on this in particular, but I do find it annoying that these delivery companies only include drop down options and don't let you enter freeform text so you can put things like e.g. 'leave at number 42' or 'leave in green recycling bin'.

MalMonroe

kev2009 said:

Hi,

I've just noticed that the Front Porch option for safe place to leave deliveries from Amazon has gone from the list.

Has anyone else noticed this?  I contact Amazon via chat but didn't get very far, they basically said choose one of the options closest to what I wanted but I advised the closest is Front Door which will mean they will leave it outside my from door, which isn't placing it in the front porch which I've always used.

Anyone know how to get this option re-instated? 

Thanks

Kev

Hi, you CAN still do this, it's already there and doesn't need to be reinstated.

Logon to your account, click on the right hand top where it should say something like 'hello, Kev.  Account and Lists'.

Under there click 'your account' and it should give you some options in rectangular boxes. On the left hand side, second box down between 'your orders' and 'message centre', click on 'your addresses' and it gives you the opportunity to state where you want all your parcels leaving. 

That facility is still on my account today so it should be on yours, too. 

Hope that's helpful.   

kev2009

MalMonroe said:

kev2009 said:

Hi,

I've just noticed that the Front Porch option for safe place to leave deliveries from Amazon has gone from the list.

Has anyone else noticed this?  I contact Amazon via chat but didn't get very far, they basically said choose one of the options closest to what I wanted but I advised the closest is Front Door which will mean they will leave it outside my from door, which isn't placing it in the front porch which I've always used.

Anyone know how to get this option re-instated? 

Thanks

Kev

Hi, you CAN still do this, it's already there and doesn't need to be reinstated.

Logon to your account, click on the right hand top where it should say something like 'hello, Kev.  Account and Lists'.

Under there click 'your account' and it should give you some options in rectangular boxes. On the left hand side, second box down between 'your orders' and 'message centre', click on 'your addresses' and it gives you the opportunity to state where you want all your parcels leaving. 

That facility is still on my account today so it should be on yours, too. 

Hope that's helpful.   

Thanks, I tried this and I get the same delivery options as when I tried to set location for a delivery normally.  No Front Porch... I just have these options:-

Front door

Back door

Post room

Shed

Garage

Greenhouse

Garden

Behind wheelie bin

Concierge

Any secure location at the address

With a neighbour

None of the above

If I choose "Any secure location at the address", nothing else appears (I was expecting a text box to then type in a location but nope) so I guess they just look for somewhere when they arrive?

Thanks

Kev

Abbafan1972

I don't have porch as an option either, I have taken a screenshot with my name and address hidden, which is at the top.

The option at the bottom for further instructions doesn't show anything either, other than if you live in a flat and have an access
code etc. 


  

kev2009

Yep same as what I see @Abbafan1972

Kev

longjohnjohnson

Honestly, I'd choose none of them.  If you give a safe place you're going to fight an uphill battle to be reimbursed and I suspect you'll lose or it'll be a pyrrhic victory.

I laughed whilst walking past a house the other day with the dog, a large Amazon parcel was wedged across the front doorway ( and I mean diagonally across the front door), in full view of anyone driving past on the estate. I mean, really?

Don't risk it.  If you're not in, get it sent to a locker.

RogerBareford

longjohnjohnson said:

Honestly, I'd choose none of them.  If you give a safe place you're going to fight an uphill battle to be reimbursed and I suspect you'll lose or it'll be a pyrrhic victory.

I laughed whilst walking past a house the other day with the dog, a large Amazon parcel was wedged across the front doorway ( and I mean diagonally across the front door), in full view of anyone driving past on the estate. I mean, really?

Don't risk it.  If you're not in, get it sent to a locker.

It all depends on the area where you live. I always get mine delivered to my doorstep and have done for years and nothing has ever gone missing.

The nearest locker is also over 10 miles away and not somewhere i ever go past so would be very inconvenient.

tempus_fugit

IvanOpinion said:

There was a recent thread that showed there was some ambiguity over what 'porch' meant. There was also some complaints about Amazon drivers opening doors to leave the parcel behind them. Maybe Amazon have decided that they have had to take on too much risk and decided to pass that risk back to the customer - if you order stuff it is better that you ensure you are in to receive it.

Difficult to do when they tell you when ordering that it will arrive on Friday and then it turns up on Wednesday. This happens frequently and don't get me wrong, arriving two days earlier is nice and handy but not when you had a pre-arranged engagement that you can't change when you get the email that it's "out for delivery".

oldagetraveller1

It looks as though I am not alone when choosing a delivery day!

Most times I'll choose a delivery day when I know someone will be available to receive the item(s) and try to group into only one delivery.

No, next thing is an e-mail advising delivery tomorrow and not the day of my choice.

There's only one option available personally then, cancel the delivery.

Otherwise, with Amazon Logistics, stuff will be dumped at the front door and  "delivered" message - usually "left with reception"!