Phone line severed but no provider

Anjistar

Hopefully this is the right forum for this question. 
A tree surgeon accidentally severed the phone line. We know there will be a cost but he will pay it. 
However we have FTTP and an Internet phone, so we have no land-line provider. 

Openreach won't help without the name of a provider!
Does anyone have any suggestions as to where we go from here to get it fixed? 
Thank you

gefnew

It is the tree surgeon  responsibility to sort it out in his own time not yours.

AstonSmith

It's the name of the company that supplies your FTTP connection. Ignore the voice part/Internet phone.

Openreach doesn't normally deal directly with the public. Tell the FTTP company/ISP that a tree surgeon severed your line, and in turn they should get Openreach to come and fix it.

matelodave

Of course you've got a provider - who do you pay for your broadband.

If its the old copper pair and not the fibre and if it only serves your house and you dont use it, then I wouldn't bother.

We've still got our copper pair but it was deactivated around nine month ago so it really wouldn't make any difference except that our copper pair is in the same drop cable as the fibre.

I'm guessing that you really mean you dont have a landline telephone number anymore. In which case I guess might make it difficult for OR to identify your copper line or even your optical fibre unless they are identified by address or cross referencing to your broadband provider who should be your first port of call rather than trying to go direct to OR

The_Fat_Controller

Why do you need it repaired ?

Does it serve another customer ?

Copper phone lines will soon be a thing of the past and if you already have FTTP and VoIP it may well be that Openreach will have stopped selling any services over the phone line in your location.

RumRat

As others have said, just forget about it. They are phasing them out anyway as people move to fibre. 

GDB2222

Do you need the overhead copper line reinstated?

If not, why not just leave it?

Anjistar

A bit belated, but thanks to all who replied. It got fixed by Openreach. Eventually.