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Flight cancellation
BrettN
Posts: 2 Newbie
Our original flight was 01.20 on 15/6/22
At 00.06 On 1/6/22 Thomas Cook emailed to say this flight was cancelled and offered a replacement flight on 17/6/22.
As we have accommodation booked from 15/6 the flight on 17/6 is not one we wished to accept.
Are we entitled to compensation or does it fall outside 14 days due to the exact time of the flight and notification of cancellation?
At 00.06 On 1/6/22 Thomas Cook emailed to say this flight was cancelled and offered a replacement flight on 17/6/22.
As we have accommodation booked from 15/6 the flight on 17/6 is not one we wished to accept.
Are we entitled to compensation or does it fall outside 14 days due to the exact time of the flight and notification of cancellation?
The flight was with Sunexpress. I have had to rebook with easyJet at an extra cost of £160. Thomas Cook would not rebook at no cost as they stated that this only applies to the new flight Sunexpress were offering. I tried to argue that any new flight should allow me to check into my accommodation on time but they would not budge. Having taken 3 hours to get through on the phone and wanting to go on the holiday I accepted what I was being told and paid the extra. I do plan to complain to Thomas Cook.
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Comments
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The accommodation, flight and private transfer were booked at the same time through Thomas Cook.0
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