Virgin M Plus internet banking payment limits

etienneg

Recently I came across quite severe limits when paying money from the Virgin M Plus current account using internet banking. Apparently the single transaction limit is £500 and the daily limit is £1,000. I've never encountered such low limits on any other current account; £10,000 is the lowest limit I'm aware of elsewhere. The limit if you use the Virgin app is said to be £30,000.

I've had a look at the T&Cs that I downloaded when I opened the account a long time ago and I can't find any reference to these limits. Surely there should be?

Can anyone confirm any of this, or point out where I'm going horrendously wrong, please?

Every_Penny_Counts

I got caught by the same problem a couple of months back. I contacted them using their chat facility & was told that if I downloaded their app, all the restrictions would be lifted.

As soon as I registered the app, I was able to log back onto the internet banking site & move the money without any more problems....

Bridlington1

I had this problem not so long back. If you don't want to bother with the app just order a security token. This will also remove the restrictions. To do this just go onto the live chat in online banking or give them a ring. As long as you say you don't have a smartphone or tablet they'll send you a token.

scoot65

Every_Penny_Counts said:

I got caught by the same problem a couple of months back. I contacted them using their chat facility & was told that if I downloaded their app, all the restrictions would be lifted.

As soon as I registered the app, I was able to log back onto the internet banking site & move the money without any more problems....

This is exactly what happened to me too! 

As I was already registered with internet banking as soon as I inputted my customer number, the app was populated with my accounts,  payees etc. The whole process only took a couple of minutes.

[Deleted User]

They can also send them in branch (including above 30k) with id if needed. 

canaldumidi

I've just closed my account for this(and other) reasons.

What a faff!  You can't close online, nor on the phone, so it's either a letter to head office or a vsit to a branch.

Went to a branch (which stank of ciggy smoke!) and it took the clearly incompetant girl 45 minutes.....

Glad tbe free!

kaMelo

canaldumidi said:

I've just closed my account for this(and other) reasons.

What a faff!  You can't close online, nor on the phone, so it's either a letter to head office or a vsit to a branch.

Went to a branch (which stank of ciggy smoke!) and it took the clearly incompetant girl 45 minutes.....

Glad tbe free!

Or just simply switch your account to another that you hold. No letters or branch visits required. 

Daliah

canaldumidi said:

I've just closed my account for this(and other) reasons.

What a faff!  You can't close online, nor on the phone, so it's either a letter to head office or a vsit to a branch.

Went to a branch (which stank of ciggy smoke!) and it took the clearly incompetant girl 45 minutes.....

Glad tbe free!

Why didn't you just install the app, or get the physical security token?