Eharmony ‘deal’ - don’t bother

Cookiegirl66

This old chestnut is back! Tried it last time through MSE link, entered all details and answered extensive questions only to get the end where payment was required. I queried this with Eharmony and was told it was nothing to do with them and wouldn’t honour the deal if it hadn’t come through on the link. Complete waste of time!

Northern_Dragon

I've had the same problem.  I've sent a message to EHarmony and I'm waiting on the response, however, I'm not optimistic.  I wish I knew how to let MSE know because they didn't ought to be promoting a 'deal' that isn't real.

Pollycat

Northern_Dragon said:

I've had the same problem.  I've sent a message to EHarmony and I'm waiting on the response, however, I'm not optimistic.  I wish I knew how to let MSE know because they didn't ought to be promoting a 'deal' that isn't real.

I'd email them here:
forumteam@moneysavingexpert.com
and provide a link to both threads.

MSE_James

Queries about 'MSE blagged' deals are best sent to voucherhelp@moneysavingexpert.com rather than the forumteam@ address, so your enquiry goes to the right team in the first instance.

Pollycat

MSE_James said:

Queries about 'MSE blagged' deals are best sent to voucherhelp@moneysavingexpert.com rather than the forumteam@ address, so your enquiry goes to the right team in the first instance.

Thanks, MSE James.
I did look for another email address but couldn't find one.

Northern_Dragon

Pollycat said:

Northern_Dragon said:

I've had the same problem.  I've sent a message to EHarmony and I'm waiting on the response, however, I'm not optimistic.  I wish I knew how to let MSE know because they didn't ought to be promoting a 'deal' that isn't real.

I'd email them here:
forumteam@moneysavingexpert.com
and provide a link to both threads.

I seem to have been a little luckier than you - harmony replied to me today with an apology and having activated the free 7 day trial for me starting today.

It may be worth emailing them again and seeing if you get a different response from another member of the team. 

On a side note, however, there seem to be relatively few singles in my area, and fewer still that meet even my most basic criteria.  I have to say I'm very glad not to have paid for 6 months or more!

Pollycat

Northern_Dragon said:

Pollycat said:

Northern_Dragon said:

I've had the same problem.  I've sent a message to EHarmony and I'm waiting on the response, however, I'm not optimistic.  I wish I knew how to let MSE know because they didn't ought to be promoting a 'deal' that isn't real.

I'd email them here:
forumteam@moneysavingexpert.com
and provide a link to both threads.

I seem to have been a little luckier than you - harmony replied to me today with an apology and having activated the free 7 day trial for me starting today.

It may be worth emailing them again and seeing if you get a different response from another member of the team. 

On a side note, however, there seem to be relatively few singles in my area, and fewer still that meet even my most basic criteria.  I have to say I'm very glad not to have paid for 6 months or more!

I'm not the OP or any other poster who has had the same problem with this company.