Cinema Screen Unwatchable: What are my rights?

CaptainRock

TELLIT01 said:

Did the installer recommend the screen or did you tell the installer the screen you wanted?  If you stated the screen you wanted, without input from the installer the responsibility for the problem is entirely yours I'm afraid.

The installer recommended the screen.

If I had chosen the screen, I would not be complaining.

CaptainRock

The_Fat_Controller said:

Do you think that there is actually a fault with the screen or are its properties just not to your liking ?

If the screen and projector have been installed correctly then I can see why the technician was a bit miffed as they did not recommend the screen to you.

The installer did recommend the screen to me.

I don't think there is a fault.  People's eyesight can be more sensitive to others, and mine are more sensitive by the look of it.

Diamandis

CaptainRock said:

I don't think there is a fault.  People's eyesight can be more sensitive to others, and mine are more sensitive by the look of it.

On what basis are you taking them to small claims court?

elsien

If there’s no fault then I can’t see you have any grounds for trying to return it at this late stage. 

DCFC79

Why not get a second opinion.

Manxman_in_exile

CaptainRock said:

Manxman_in_exile said:

CaptainRock said:

... One of the problems was the D.I.Y. screen.

I was given two options and chose one of them, which was an American company.

The screen was made specifically for me.

It was installed and the installer then played a few movie clips.

Straight after the clips had finished I said the picture quality was not good, it was unwatchable.  During white backgrounds the screen would sparkle which was extremely off putting...

What exactly do you mean "One of the problems was the DIY screen"?

Do you mean that you'd originally installed your own screen but it wasn't right, and that you had to have it replaced professionally with a new screen?

Assuming it's a completely new replacement screen, had you seen a demonstration of it to see how it performed before choosing it?

The DIY screen I had was not perfect so I wanted to replace it with a professional screen, one designed for a cinema room.

I did not have a demonstration.

I left it up to the professional to choose the screen.  He did not mention that there could be problems with it.

I'm no expert in these matters  and thought that the only difference as you went up the range was slightly better picture quality.

I did not realize that there could be issues which I now have.

Don't want to sound too critical, but didn't you think it was a bit of a risk to spend £2500 on a 100" cinema screen without first having looked at one in action.  (Maybe that wasn't possible?)

Didn't your professional installer advise that you should choose from something you had seen and were happy with?

CaptainRock

Manxman_in_exile said:

CaptainRock said:

Manxman_in_exile said:

CaptainRock said:

... One of the problems was the D.I.Y. screen.

I was given two options and chose one of them, which was an American company.

The screen was made specifically for me.

It was installed and the installer then played a few movie clips.

Straight after the clips had finished I said the picture quality was not good, it was unwatchable.  During white backgrounds the screen would sparkle which was extremely off putting...

What exactly do you mean "One of the problems was the DIY screen"?

Do you mean that you'd originally installed your own screen but it wasn't right, and that you had to have it replaced professionally with a new screen?

Assuming it's a completely new replacement screen, had you seen a demonstration of it to see how it performed before choosing it?

The DIY screen I had was not perfect so I wanted to replace it with a professional screen, one designed for a cinema room.

I did not have a demonstration.

I left it up to the professional to choose the screen.  He did not mention that there could be problems with it.

I'm no expert in these matters  and thought that the only difference as you went up the range was slightly better picture quality.

I did not realize that there could be issues which I now have.

Don't want to sound too critical, but didn't you think it was a bit of a risk to spend £2500 on a 100" cinema screen without first having looked at one in action.  (Maybe that wasn't possible?)

Didn't your professional installer advise that you should choose from something you had seen and were happy with?

It was not possible to look at a screen before I bought one.

That's why I had a professional to do the work, someone who has been in the business for years.

Surely they would know that certain screens have issues and that the one recommended to me is known to have no issues.

Manxman_in_exile

Well I suppose it depends what instructions you gave him in terms of recommending suitable screens to you, and what questions you then asked him about those recommendations.

I suppose it's quite possible that given whatever your budget was and however much other equipment you had already(?) installed, then the two options they offered you were the only ones that were suitable, and that you wouldn't get anything better.

I know nothing at all about cinema screens but I suspect any evaluation of their performance is to a large part subjective.

Have your friends or members of your family got screens that you could compare yours against?

shiraz99

Maybe it's nothing to do with the screen but rather the settings on the projector. Did the installer calibrate this or was he just in to install the screen?

The_Fat_Controller

CaptainRock said:

Manxman_in_exile said:

CaptainRock said:

Manxman_in_exile said:

CaptainRock said:

... One of the problems was the D.I.Y. screen.

I was given two options and chose one of them, which was an American company.

The screen was made specifically for me.

It was installed and the installer then played a few movie clips.

Straight after the clips had finished I said the picture quality was not good, it was unwatchable.  During white backgrounds the screen would sparkle which was extremely off putting...

What exactly do you mean "One of the problems was the DIY screen"?

Do you mean that you'd originally installed your own screen but it wasn't right, and that you had to have it replaced professionally with a new screen?

Assuming it's a completely new replacement screen, had you seen a demonstration of it to see how it performed before choosing it?

The DIY screen I had was not perfect so I wanted to replace it with a professional screen, one designed for a cinema room.

I did not have a demonstration.

I left it up to the professional to choose the screen.  He did not mention that there could be problems with it.

I'm no expert in these matters  and thought that the only difference as you went up the range was slightly better picture quality.

I did not realize that there could be issues which I now have.

Don't want to sound too critical, but didn't you think it was a bit of a risk to spend £2500 on a 100" cinema screen without first having looked at one in action.  (Maybe that wasn't possible?)

Didn't your professional installer advise that you should choose from something you had seen and were happy with?

It was not possible to look at a screen before I bought one.

That's why I had a professional to do the work, someone who has been in the business for years.

Surely they would know that certain screens have issues and that the one recommended to me is known to have no issues.

Confused, now you say the screen recommended to you "is known to have NO issues".

I cannot see how "certain screens have issues", they have characteristics and it seems those of the one you have purchased do not suit your eyesight so it is purely your personal perception.

A company making custom screens at that price point would not last long in the business if they have inherent faults.

On exactly what basis do you think you have any sort of legal claim ?