BT- lacking transparency!

longjohnjohnson

Ftba.d said:

born_again said:

Ftba.d said:

Yes the lady on the phone worked out that over the 42 months the ‘excess’ I’d pay compared to what I’d have paid if I was on the broadband only deal was £621 . 

As M Lewis would say that is a expensive mistake. 
42 months without noticing you were paying more.

You really need to keep a check on your bank account and payments going out. 

Yep , that seems to be the moral of the story !

I would be interested to know when legislation returned o them not having to contact customers as stated in that ofcom article posted earlier by another forumer .

It seems , albeit for a brief period, BT fell below the expected standard as stated in that article in 2020 in not contacting me regardless if my contract came to an end prior to the 2020 date . 

It didn't change, but as your minimum contract period ended before that requirement came into force, there was no requirement to inform you.

It only applied to contracts that were still within the minimum contract period at the time it came into force.

Admiral_Barbarossa

Ftba.d said:

I’ve since contacted the communications ombudsman to see if there is anything that can be done …

However , frustratingly , I reckon it will be that it was my responsibility to check etc . 

Good for you. I wonder how you managed to get into deadlock over not reading your bills so quickly! When the ombudsman stepped in for me, it took 12 weeks from initial complaint! 

TripleH

What does the contract / terms of service you signed up to when you took out the contract say?

There is an element of companies relying on consumers to not bother with the small print, but their catch all sadly will be "these were in our terms, you accepted them, tough" (blunt version).

Some people like 'the same' even if it costs more. Company business models are built to legitimately exploit this otherwise when your contract ends you find your broadband is suddenly cut-off.

Ftba.d

TripleH said:

What does the contract / terms of service you signed up to when you took out the contract say?

There is an element of companies relying on consumers to not bother with the small print, but their catch all sadly will be "these were in our terms, you accepted them, tough" (blunt version).

Some people like 'the same' even if it costs more. Company business models are built to legitimately exploit this otherwise when your contract ends you find your broadband is suddenly cut-off.

Hi

I am afraid I think you’re right …

Frustratingly the deal I now pay £42 a month for instead of the £60 has exactly the same service as received before but just more perks …