2 factor authentication banking issues

jools105

I have been getting conflicting information from Lloyds Bank. The recent 2 factor authentication is creating difficulties because my father does not have a smart phone, is hard of hearing and has limited dexterity in his fingers. Whilst Lloyds will send a voice code to a landline, hearing and keying this in presents problems. I have been exploring how to help him (I live over 50 miles away). I am being told that a third party mandate with a bank card won't help as the authenication code would still go to my father's landline phone. It was suggested that my father could request that my mobile number be added to the account, I would then get the codes by text. However, I was told this was not the case when exploring possibilities in another call. Does anyone have experience of resolving this issue satisfactorily? 

Brie

having a large pin sentry might help - at least with the lack of dexterity.  can they send a code to his computer instead of a smartphone?  I get some codes for things to my tablet when I've contacted someone on my mobile so obviously things are possible.

p00hsticks

Should this really be over on the banking board ? it might attract more views and responses there.....

xylophone

Can his landline be amplified?

https://rnid.org.uk/information-and-support/technology-and-products/using-your-landline-phone/?gclid=EAIaIQobChMIypnuifKJ-AIVSJBoCR0g_AfSEAAYASAAEgJFlvD_BwE

Or buy a Doro specially adapted phone?

https://mobile.asda.com/scoop/best-phones-for-seniors

jools105

Thanks to those for have responded here, have now posted this to the banking board. As a first time poster hadn't fully realised that tthere were different boards.

MallyGirl

I closed this as you have a thread elsewhere