Energy bill forecast incorrect now im in debt

Alnat1

Your usage on both fuels is a bit over the "average" as used to give the headline amount for the capped rates. Makes it easy for you to know how much your should need to pay each year.

victor2

DizzyLizzy_3 said:

DizzyLizzy_3 said:

QrizB said:

As zx81 says, you'll need to pay for the energy yuou've used.

Do you still have the estimate they provided when you signed up for the fix in September last year? Can you share details of your tariff, and of the estimated annual consumption fogures they used to come up with the £58/month figure? 

Ive managed to log in. They estimated 798 735 for both, even with my surplus I figured it out to 102 a month not 58!

Unfortunately their forecast for your annual cost of £798 for electricity plus £735 for gas did reflect the usage figures they had for you.

You can ask them how they arrived at such a low monthly charge for you, but like you said, it was too good to be true.

You might get a small "goodwill gesture" out of them, but you will still have to pay for the utilities you have used at the tariff you agreed to.

Do they get accurate readings from you, or do you have smart meters? If not, make sure you give them readings asap so that you get a realistic picture of where your account currently stands. At least you should get the £400 credit in October, or that amount spread over six months from October, and your tariff is fixed until September 2023.

QrizB

On the plus side, that fix has turned out to be a very good deal; you're paying *much* less than the cap now, and can look forward to continuing to pay the same rates through the winter.

• Price on your fix - £1533/yr, £128/month
• At current price cap - £2176/yr, £181/month
• Ofgem's forecast October cap - £3045/yr, £254/month