Online order error

powerful_Rogue

Jenni_D said:

I've not checked - does it default to Business? And/or does it allow you to proceed if you don't make a selection?

Different T&C's show when you click 'Consumer', which include:

6.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days after the delivery of the goods.  

6.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail) to; - 

Adexa Direct Limited, 
UNIT 1 SWIFT POINT, COSFORD LANE, SWIFT VALLEY IND EST, RUGBY CV21 1QN
service@adexa.co.uk
01483 931040

6.3 You may use the attached model cancellation form to cancel, but it is not obligatory.  

6.4 Please note that If you do cancel, YOU will have to bear the direct cost of returning the goods. As the cost of returning professional grade catering equipment can be significant, please choose your goods carefully. Please speak to our customer services for more details on method and cost of returning the goods.  

6.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

OP, did you select business or consumer?

AndyandBrian

This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. Thank you 

powerful_Rogue

AndyandBrian said:

This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. Thank you 

Business is selected as default. Easiest way to tell will be whether your price included VAT at 20% or not.

TrickyDicky101

powerful_Rogue said:

AndyandBrian said:

This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. Thank you 

Business is selected as default. Easiest way to tell will be whether your price included VAT at 20% or not.

Why would the VAT indicate business or consumer purchase?  Both have to pay it so both should see it listed.

powerful_Rogue

TrickyDicky101 said:

powerful_Rogue said:

AndyandBrian said:

This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. Thank you 

Business is selected as default. Easiest way to tell will be whether your price included VAT at 20% or not.

Why would the VAT indicate business or consumer purchase?  Both have to pay it so both should see it listed.

No idea, i'm not a business. However their consumer t&c's state:

As a consumer you will pay the price listed as including VAT at the standard rate plus any delivery charge.

the_lunatic_is_in_my_head

TrickyDicky101 said:

powerful_Rogue said:

AndyandBrian said:

This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. Thank you 

Business is selected as default. Easiest way to tell will be whether your price included VAT at 20% or not.

Why would the VAT indicate business or consumer purchase?  Both have to pay it so both should see it listed.

Businesses detailing with trade will often display prices net of VAT, where as with consumers the price must include applicable taxes, both will pay the same, it's just the way the prices will be displayed.

OP is either a business or a consumer, a default selection box on a website doesn't change what they are.  

If the company acknowledge cancellation for consumers then the first thing to OP is point out you are one and refer them to their terms.   

born_again

Manxman_in_exile said:

born_again said:

AndyandBrian said:

Hi, I ordered shelves/pizza making kit from Adexa Direct on Sun 29/05 paying with Amex. I realised when I checked the email confirmation that evening there'd been a problem - some items in my order had doubled quantity e.g. 4 items instead of 2. I hadn't made this mistake as you had to update the quantity of each item separately. I phoned the company this morning thinking they would amend the error. They would - at a cost of 25% restock charge per item! I explained this was a website error, I didn't order double quantities - they disputed this, then said I should have noticed when the amount was significantly more at checkout (I didn't notice). I explained I haven't even got room for 2 shelves! When I said I would raise a dispute with my credit card company (can't yet as the transaction is still pending), they threatened to cancel whole order (over £230) and charge me 25%.
Can they do this? At this point I'd like to cancel entire order as customer service is appalling, but I'll settle for them amending the order. What are my rights? Thanks 

You don't have a dispute right.

Sadly, Not checking the order before pressing submit is not a dispute right. 

But if the purchase value is > £100 and the supplier either (1) refuses to cancel the order as a distance sale or (2) they charge a restocking fee (which I understand the law does not permit) wouldn't the OP then have a valid s75 claim against their credit card provider?

Then it is going to come down to retailers T/C & exactly how the OP proceed with the purchase.

OP has not mentioned any item amounts, other than total of over £230 so S75 is very much a unknown. Which sounds like this for 4 items, so would hint @ under £100 per item.

>>This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. <<

Yet did not notice double the items purchased?

I get what you are aiming at though 👍

Ergates

the_lunatic_is_in_my_head said:

TrickyDicky101 said:

powerful_Rogue said:

AndyandBrian said:

This is really helpful. I think I selected consumer but I can’t recall, I’ll see if it says on the order. I definitely didn’t select business. Thank you 

Business is selected as default. Easiest way to tell will be whether your price included VAT at 20% or not.

Why would the VAT indicate business or consumer purchase?  Both have to pay it so both should see it listed.

Businesses detailing with trade will often display prices net of VAT, where as with consumers the price must include applicable taxes, both will pay the same, it's just the way the prices will be displayed.

OP is either a business or a consumer, a default selection box on a website doesn't change what they are.  

If the company acknowledge cancellation for consumers then the first thing to OP is point out you are one and refer them to their terms.   

The default selection wouldn't make the OP a business, but it could confuse matters if the OP didn't notice the option and just clicked through - effectively saying "I am a business".  They should still have the rights of a consumer, but it might take a little longer to get resolved.