Air France voucher refund help please

Bike369

Hello Forum

Some help please as Air France ignore my emails I sent them asking for an update or settlement.

I submitted a request for a refund back in 2nd February but they still haven't refunded. Not even a reply.

I've called them many times and just get told to email them, which I do but nothing back. Zero.

Any advise please? Ombudsman?

Kind regards

Westin

What is the claim for and have you followed the correct process for contacting that team to claim? 

Bike369

Westin said:

What is the claim for and have you followed the correct process for contacting that team to claim? 

Yes I applied for a refund / voucher from their website.

Conditions of sale as below:

Tickets issued before March 1, 2022, for travel on or before June 30, 2022

CANCEL MY TRIP

Your flight is scheduled as planned but you no longer wish to travel?

You can request a refundable travel voucher to book a new flight, regardless of your ticket conditions. Vouchers are valid for one year following the date of issue.

You can also request a refund* if your ticket conditions allow it. To do so, go to My Bookings** on our app or website.

Bike369

bump. Anyone please?

Westin

Have you looked at your purchased ticket conditions regarding a refund? Many tickets sold, particularly the cheaper ones are non-refundable. The extracted comment from AF that you provided does mention this (“if your ticket conditions allow it”).  Could you only be due a travel voucher and talk of a refund has confused them.

Have you checked your AF account to see if a travel voucher is sitting there.  They may have emailed something at the time but perhaps it hit your junk folder.

There is no travel ombudsman in the UK. Not sure about France but when we were in the EU there also wasn’t one to the best of my knowledge.  Perhaps look on AF site / T&C to see what complaint escalation process is.

I would just double check about the travel voucher first.