British Gas Homecare

kilburncat · 23 May 2022 at 3:14PM

For British Gas Homecare Two I was paying £33.44 pm, but the same cover to new customers is currently £15.42 pm. They did offer a reduction, but not down to £15.42. Was it not made illegal under insurance legislation to charge different prices to existing and new customers? BTW: Check how much you're paying if you're with British Gas!

Brie · 23 May 2022 at 3:25PM

I don't know if that extended to warranty things like BG do. Or perhaps the difference is that annual services are included?? I know that Domestic and General who had repaired our oven under a warranty/insurance type product was going to hike our prices. As it's no longer good value for us I phoned to cancel and was offered the same thing at about 60% of what was quoted on the renewal. I still said no.

The other thing to watch with BG is that they will happily sell you more than one policy and you end up with overlapping cover. This happened a few years back with my in laws. BG would ring and ask "do you want boiler cover?" & my FiL would say yes and set up a DD. A few months later they'd ring and ask "do you want plumping and heating cover?" and he'd take that out thinking that it was actually the renewal of the first thing or that it would cancel the first policy. As he was practically deaf and blind there wasn't anyway for him to check his bank statements and so when he died and I was helping MiL sort things I discovered BG were taking 4 different monthly DDs for slightly different policies, 3 of which they could never claim on. Fortunately they were very good about refunding about 3 years worth of premiums but it does show how they can take advantage.