Parcelforce marked delivered, at a depot.

custardy

YorkieG said:

custardy said:

Was your order tin foil?

"Parcel Farce is part of Royal Mail after all, and the parcel has my own address for returns, I don’t want my mail to start going missing if he decided to pull some more strings or ask for more favours"

Thats a lot of text to cover a basic issue.

Your conversation is between PF and you. If they haven't delivered to the address you put in the package then thats the issue
There maybe a returns hub set up which RM letters has for its traffic.

They have not delivered to the intended, valid address that is on the parcel, no.

They have instead delivered it to one of their own depots, according to their own tracking system anyway.

I have no issues with Royal Mail, but I am concerned that MR Nobody that I spoke to, who managed to pull the parcel to his depot, might attempt to delay/redirect my mail somewhere else in retaliation, as he seems to have done with the parcel.

Doing so would be a criminal offence I believe, but things 'go missing' if someone wanted them to in Royal Mail, and Parcelforce.

Then your concern is in the realms of cloud cuckoo land.
Parcelforce is a separate entity from RM letters.
I suggest you focus on your basic issue without letting your imagination run wild.

custardy

YorkieG said:

Undervalued said:Unless there is a recording on the "conversations" you claim to have had with the Parcelforce man, which you can obtain under the GDBP, all of this is a load of irrelevant hot air. He will no doubt deny being rude / abrasive / condescending or whatever and who is to say you were not equally or more unpleasant to him? Even if there is a recording that reasonably confirms your account, it will result in minor disciplinary action at the most. It doesn't sort out the issue of your parcel.

Unless you booked this service, completely independently of Amazon, you are not a client of Parcelforce and have no contract with them (did you?). If you didn't then your claim is with Amazon.

If you did buy this service directly from Parcelforce then yes, you have a claim against them. However, if you want it resolved reasonably swiftly then write a concise account of the actual problem and leave out the unprovable emotive elements!

I paid for the service, Amazon is only a recipient in this case, they did not provide the return label, only the address, which has been verified at the Post Office.

I have not included anything to do with the conversation within my claim, as you said, it is irrelevant. I do hope that the recording is still available, I did not cross any lines, only pointed out how rude he was, that I thought he lacked the basic manners a role like his requires and requested to speak to his manager.

The interesting part for me is where the parcel ended, and when. After 7 days of inactivity, it suddenly appeared in a Parcelforce depot, hundreds of miles away from where it's supposed to be delivered, and yet it was marked to be 'delivered', not redirected to where it should have gone.

There can be many reasons.
Some as unexciting as a label coming adrift and sticking to another package

jdybnsn

It appears from what you said that the problem was caused by the Post Office staff handing the parcel to the wrong courier in the first place.

They would have been my first port of call,  as the may well have access to their own contacts/ customers services that you wouldn't have (I know I do have my own customer service contacts as a UPS access point) - I feel they should have been a lot more proactive on your behalf.

Ultimately they are responsible and I would go back there with a polite and determined request for their assistance resolve the situation

If you can get your parcel back or delivered hopefully Amazon will cut you some slack if you give them the proof of what happened.

custardy

jdybnsn said:

It appears from what you said that the problem was caused by the Post Office staff handing the parcel to the wrong courier in the first place.

They would have been my first port of call,  as the may well have access to their own contacts/ customers services that you wouldn't have (I know I do have my own customer service contacts as a UPS access point) - I feel they should have been a lot more proactive on your behalf.

Ultimately they are responsible and I would go back there with a polite and determined request for their assistance resolve the situation

If you can get your parcel back or delivered hopefully Amazon will cut you some slack if you give them the proof of what happened.

Trust me. When I said to deal with Parcelforce, this is the best option.
Forget any idea POC will have any special contacts or drive to assist. 

YorkieG

custardy said:Then your concern is in the realms of cloud cuckoo land.
Parcelforce is a separate entity from RM letters.
I suggest you focus on your basic issue without letting your imagination run wild.

Parcelforce is part of the Royal Mail group, I do however appreciate your take on the situation.

My anticipation of the situation getting worse probably stems from the latest few eventful weeks of my life, where every thing that could possibly go wrong has, with unpleasant consequences.

There's no progress on the claim as of this evening, and there's no guidance on their website as to how long a claim takes to be processed.

YorkieG

custardy said:

There can be many reasons.
Some as unexciting as a label coming adrift and sticking to another package

The parcel would've vanished and left unidentified in a warehouse somewhere if that was the case, it did find its way back to the system, and was 'delivered', just to the wrong address.

YorkieG

jdybnsn said:

It appears from what you said that the problem was caused by the Post Office staff handing the parcel to the wrong courier in the first place.

They would have been my first port of call,  as the may well have access to their own contacts/ customers services that you wouldn't have (I know I do have my own customer service contacts as a UPS access point) - I feel they should have been a lot more proactive on your behalf.

Ultimately they are responsible and I would go back there with a polite and determined request for their assistance resolve the situation

If you can get your parcel back or delivered hopefully Amazon will cut you some slack if you give them the proof of what happened.

The parcel was scanned less than an hour after I dropped it at the Post Office as being handed to Parcelforce, that's where it hibernated for 7 days. Somewhere between the Post Office and a local depot.

Post Office staff were helpful, they actually remembered both myself and the package as it was a little surprising for them to see a non paid Amazon return. Their version of the events is that the package was handed to Parcelforce and that Parcelforce should be able to track it within their own system. It does make sense because PO will only be able to track it while it's in their custody.

I will be honest, the financial loss of the item/return value is not the main cause of stress for me, money comes and goes at the end of the day and such loss hasn't happened due an error of mine (Apart from the error of judgment and deciding to use Parcelforce). As it stands, it is the hassle of trying to find out what happened in order to decide how to proceed is what's draining and proving to be more costly than the money.

custardy

YorkieG said:

custardy said:Then your concern is in the realms of cloud cuckoo land.
Parcelforce is a separate entity from RM letters.
I suggest you focus on your basic issue without letting your imagination run wild.

Parcelforce is part of the Royal Mail group, I do however appreciate your take on the situation.

My anticipation of the situation getting worse probably stems from the latest few eventful weeks of my life, where every thing that could possibly go wrong has, with unpleasant consequences.

There's no progress on the claim as of this evening, and there's no guidance on their website as to how long a claim takes to be processed.

Thanks for explaining PF are part of Royal Mail group to me. You will note I said RM letters,not group.
Its great to get your insight.
Of course you willl be aware regulatory the letters department is completely separate from Parcelforce?
Management, network, buildings etc
Do you think your issues in life (yes,we all get them) might be colouring your interaction with PF staff and how you interpret it?

custardy

YorkieG said:

custardy said:

There can be many reasons.
Some as unexciting as a label coming adrift and sticking to another package

The parcel would've vanished and left unidentified in a warehouse somewhere if that was the case, it did find its way back to the system, and was 'delivered', just to the wrong address.

Thanks for your insight.
You see you quoted my reply but didnt read it. (see my above reply on interpritation)
All the scan data relates to the label. So for example a label coming adrift and sticking to the wrong parcel can lead to erroneous scan data.
You package sitting 'unidentified in a warehouse' is independent of scan data if the label isnt on it

YorkieG

custardy said:

Its great to get your insight.
Of course you willl be aware regulatory the letters department is completely separate from Parcelforce?
Management, network, buildings etc
Do you think your issues in life (yes,we all get them) might be colouring your interaction with PF staff and how you interpret it?

I am aware that they are ran independently, but I'm also aware of the amount of incompetence and poor moral standards some of their managers poses, this is based on first hand contact with someone who worked for Royal Mail and decided to leave due to how things 'worked' in their department, managers literally behaved as if the company was a family business, with their family and friends getting special treatment, amongst other things.

My life may have taken an unpleasant turn lately, but my manners and the way I treat others remains the same, I have spoken to 4 individuals on phone regarding the issue, 1 was helpful, 2 were not, but all 3 conducted themselves as you'd expect. That creature stood out during the phone call, but for the wrong reasons.

Apologies for not considering the label being stuck to another package, my limited imagination worked with the assumption that my package lost its label and didn't consider this possibility.

I have prepared the package myself, and although everything is possible, it is very unlikely that the label became detached.