A problem with my mobile phone

Outeast1000

When I receive a call on my phone I cannot hear what the person that is talking to me is saying his voice is garbled or broken up . And sometime the call goes to my voicemail messages even when my phone is switched on and I then cannot listen to my voicemail messages as there is a problem there also

What is the problem and how do I fix it ? is it my phone or the Sim card ?

Thank you

flaneurs_lobster

Sounds like lousy mobile service. Does your phone indicate a usable signal? New provider? New phone? New location?

Can you try your sim in another phone? 

Outeast1000

It is a Lycamobile sim

Neil_Jones

Outeast1000 said:

When I receive a call on my phone I cannot hear what the person that is talking to me is saying his voice is garbled or broken up . And sometime the call goes to my voicemail messages even when my phone is switched on and I then cannot listen to my voicemail messages as there is a problem there also

What is the problem and how do I fix it ? is it my phone or the Sim card ?

Thank you

Almost certainly poor signal.  Lycamobile piggy-backs onto o2, so you'll probably find any other provider on that network (Major players: Giffgaff, Tesco Mobile, Sky Mobile. Smaller firm: Lyca Mobile) and o2 themselves will have the same problem.

Beg/borrow/steal* another phone.  Put your sim in there.  If the problem continues its not with the phone.  There is nothing that can go wrong with a SIM, usually either they work or they don't, there is no inbetween.

*please don't do this

macman

Sounds like the speaker unit in your mobile is faulty.

matelodave

macman said:

Sounds like the speaker unit in your mobile is faulty.

No it doesn't, especially if the call gets picked up by voicemail. It's more than likely to be a poor or unreliable mobile signal as others have already said.

Has the OP tried using it somewhere else where they know there's a good mobile signal or alternatively tried a sim from another provider to check that the phone is functioning correctly. Ask a mate who's on a differnet network to try their sim out

IMO it's better to try the simple obvious stuff rather than immediately thinking that the phone is faulty -it's a bit like changing the engine in your car when you've only run out of fuel.