Can a lender state that a mortgage offer was 'issued in error', if the error was on their part?

Raff1984

Wondering if anyone can help. I received a mortgage offer from Natwest 8 days ago after providing everything they had asked for over the course of the last couple of months. Just yesterday my broker contacted me to say that Natwest have been in touch to say the offer was 'issued in error', it transpires that there is more information they want (letters from employers, marriage certificate). Although I can probably get hold of the info with a bit of work, I was wondering if they are bound by any legalities, for providing an offer letter then claiming it was an error, because they failed to follow their own processes correctly. My circumstances haven't changed in the last 7 days.

 Amongst the obvious annoyance of having to find, scan and provide more documents this feels quite stressful and i've no confidence that they won't do it again. 

Thrugelmir

Mistakes happen. Lenders reserve the contractual right to wihdraw a mortgage offer. 

[Deleted User]

Yes, they can. If the error was on your part, it wouldn't have been 'issued in error' but on misleading or incorrect information.

K_S

Raff1984 said:

Wondering if anyone can help. I received a mortgage offer from Natwest 8 days ago after providing everything they had asked for over the course of the last couple of months. Just yesterday my broker contacted me to say that Natwest have been in touch to say the offer was 'issued in error', it transpires that there is more information they want (letters from employers, marriage certificate). Although I can probably get hold of the info with a bit of work, I was wondering if they are bound by any legalities, for providing an offer letter then claiming it was an error, because they failed to follow their own processes correctly. My circumstances haven't changed in the last 7 days.

 Amongst the obvious annoyance of having to find, scan and provide more documents this feels quite stressful and i've no confidence that they won't do it again. 

@raff1984 I've never had (hope I haven't jinxed it!) a similar issue with my clients where an offer was 'issued in error', but unfortunately lenders can withdraw offers before completion. Hopefully you will eventually get a 'proper' offer, good luck!