High bills

suziemac47

Can anyone help, I was with pure planet and was transferred to shell energy, was paying around £170 per month for both gas and electricity in winter and was £527 in credit when I was transferred to shell energy and was paying £220 per month dd, now shell are saying I owe £1000 and want to put my dd up too £560 per month and I’m using £470 per month for both gas and electricity, heating hasn’t been on for months and have taken to turning my boiler off to see it that helps, I can’t afford
these increases😢

pochase

You will need to give some additional information.

When you say you were £527 in credit, was that a credit on your final bill or before you received the final bill? 

What was your meter readings when you were transferred to Shell (on 13th of October?).

What was your meter readings on 31st of March and what are they today?

When did you set up the £220 direct debits and how many of them are shown on your account?

victor2

Welcome to the forum!
A few things to look at before getting into a panic...
Have estimated readings been used at all? If so, these can throw statements wildly out. Check your latest statement to see if it has an E or anything else beside the readings.
Was your credit from Pure Planet successfully transferred to Shell?
Have you got actual readings from your time with Shell? If so, can you tell use what they were and their dates. That, along with your tariff rates will allow someone to calculate what your usage has actually cost.