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My PPI claims firm have been back in touch. Is this a scam?


I thought once a complaint was upheld and paid out, that that was the end of the matter?

Should I get back in touch with them? (Or rather, with Capital One.)


  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
    There's no further payout to be had.

    Plevin only applies to rejected complaints. 

  • starrybear
    starrybear Posts: 77 Forumite
    First Anniversary Combo Breaker First Post
    That's what I thought. So it's weird they've been back in touch.

    I have to admit, I'm tempted to find out what they think they've uncovered...
  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    First Anniversary Photogenic Name Dropper First Post
    Don't be tempted. They're looking to see if you put your hand up to join their new suckers list. 

    They know that people who use claims companies are easy targets, so keep your head down.
  • dunstonh
    dunstonh Posts: 116,808 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    If your complaint was successful previously, you get 100% of the payments. So, there is nothing further.  If your complaint failed previously but was assessed under plevin, then you would have got the excess commission over 50%.   In that case, they will try the courts to get the other 50%.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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