chargeback after Section75

I was due to start a cruise round St Petersburg in Sept, leaving from Copenhagen. I booked flight to Copenhagen thru easyJet, but cruise line has cancelled due to Ukraine/Russia situation.They refunded all monies paid immediately.  I requested cancellation of flights to/from Copenhagen from easyJet and explained why, and apart from tax refund they said they could let me rebook for no fee. I’m not too bothered about the flight money, (£50) but I had booked to put luggage in the hold each way. I tried to claim through section 75 but it was refused as they said easyJet had offered me alternative booking. All I want is the money I paid for the luggage charge. Could I claim chargeback as the section 75 was unsuccessful?

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  • Edi81Edi81 Forumite
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    If you booked separately then no protection. 
    You can still go to Copenhagen independent of the cruise. 
  • DebbiedataDebbiedata Forumite
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    Don’t want/need to go to Copenhagen as no longer going on cruise. Just want money back for my hold luggage as easyJet can resell that space, and they won’t be providing that service to me.
  • FarfetchFarfetch Forumite
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    Don’t want/need to go to Copenhagen as no longer going on cruise. Just want money back for my hold luggage as easyJet can resell that space, and they won’t be providing that service to me.
    If you do a chargeback, it takes the money back from EasyJet's bank (in theory), you can bet your bottom dollar they will be onto you very quickly if you do that as they are still providing the service and have offered you alternatives. Even your bank might push back at a chargeback on the basis of what you have said here

    He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.

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  • edited 14 May at 7:27PM
    Caz3121Caz3121 Forumite
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    edited 14 May at 7:27PM
    I would expect any chargeback to also fail
    EasyJet terms and conditions state
      No Refunds on Baggage Fees13.17 Baggage fees will not be refunded once paid, even where you do not carry the items or weight paid for or where you cancel or change your flight. If you change your flight, your paid Hold Baggage allowance will apply to your new flight. 
    have you tried to see if your travel insurance will cover anything?
    If not your options are to change your flight with EasyJet and utilise the baggage you have paid for or write it off as lost money (you carried the risk of booking separate elements)
    For future I, having been bitten by non-refundable baggage in the past, now only add the non-refundable elements like baggage much closer to time of departure
  • F1shyFingersF1shyFingers Forumite
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    Don’t want/need to go to Copenhagen as no longer going on cruise. Just want money back for my hold luggage as easyJet can resell that space, and they won’t be providing that service to me.
    How do you know they can resell that space?

    Regardless, you booked a flight that is going ahead. Unless they allow cancellation then a chargeback will fail.  The service (the flight and the extra luggage space) is available.

    You could try and argue the toss in the small claims track but I suspect you have precisely zero chance of winning.
  • SandtreeSandtree Forumite
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    Debbiedata said:
    I tried to claim through section 75 but it was refused as they said easyJet had offered me alternative booking. All I want is the money I paid for the luggage charge. Could I claim chargeback as the section 75 was unsuccessful?
    Are you sure you did a S75? The reason for decline sounds much more like a chargeback rejection. Given the time limit and length of time for a decision is massively shorter for a chargeback most banks get you to "raise a dispute" and dont give you a choice between S75 and chargeback. Its then dealt as a chargeback if its within the timelimits allowed etc.

    You haven't actually demonstrated how easyJet breached their contract to enable a chargeback or S75 to be successful. Sounds like you decided you didn't want to travel and then found the issue with booking separate flights on a non-refundable basis.
  • BrowntoaBrowntoa Forumite, Ambassador
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    As above 

    One for your travel insurance , not a S75
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  • Admiral_BarbarossaAdmiral_Barbarossa Forumite
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    Have a few days in Copenhagen instead!
  • CKhalvashiCKhalvashi Forumite
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    This is a travel insurance case, not an Easyjet/CB/S75 one.

    You can go to Copenhagen, or there are cruises to the Baltics which will likely be equally of interest to you.

    The FCDO advises against all travel to Russia at this time, however Easyjet are not in breach of their contract with you.
    💙💛 💔

    Please note: All posts on Coronavirus legislation refer to England unless specified otherwise.

    I can spell, my iPad can't.
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