Bought an Ex display kitchen. Now been told it was sold to someone else

Ergates

Thrugelmir said:

mattyprice4004 said:

Id be pushing for more than a refund - by delivering part of the order they’ve clearly entered into a contract with you to supply a kitchen at X price, which they need to do. 

The fact they’ve sold it to someone else isn’t your problem; they need to honour the contract or find you a suitable replacement. 

I’ve been in a similar (but not identical) situation myself, and while it took some pushing I got a brand new item at the discounted price I’d paid (but this was a camera). 

Let's make employees personally liable for the mistakes and errors they make at work. After a lifetime working in finance I've experienced no end of very expensive errors for which the employer has no recourse or ability to recover losses. As "they" ultimately is an individual.  

That is an unutterably terrible idea - the kind of idea the Jacob Rees-Mogg would come up with.

If people are going to be held personally liable for any mistakes they make, and they then make a mistake they have a strong tendency to try to cover up the mistake.  This, almost invariably, results in a far worse situation that take longer and is more expensive to rectify. 

The other result is that people quickly become unwilling to make any kind of decision or, indeed, do anything without getting 2 or 3 people to cross check with.  Quite obviously, having every decision escalated up the layers of management is massively inefficient and slows everything down.



There is a reason most companies now operate on a no-blame culture.

Murphybear

Thrugelmir said:

mattyprice4004 said:

Id be pushing for more than a refund - by delivering part of the order they’ve clearly entered into a contract with you to supply a kitchen at X price, which they need to do. 

The fact they’ve sold it to someone else isn’t your problem; they need to honour the contract or find you a suitable replacement. 

I’ve been in a similar (but not identical) situation myself, and while it took some pushing I got a brand new item at the discounted price I’d paid (but this was a camera). 

Let's make employees personally liable for the mistakes and errors they make at work. After a lifetime working in finance I've experienced no end of very expensive errors for which the employer has no recourse or ability to recover losses. As "they" ultimately is an individual.  

That depends.  I worked for the National Blood Transfusion Service many years ago.  The checks carried out on every step from the public giving blood to a patient receiving it were very rigid and mistakes were very rare.  On one occasion however we were told that a mistake had been made, the bag of blood had the wrong label on and a baby nearly died.  It couldn’t be attributed to one individual as it went through many checks and handled by different people.  It never happened again and (thank god) the baby was ok.  This was about 45 years ago and I still remember it.  

screech_78

Murphybear said:

Thrugelmir said:

mattyprice4004 said:

Id be pushing for more than a refund - by delivering part of the order they’ve clearly entered into a contract with you to supply a kitchen at X price, which they need to do. 

The fact they’ve sold it to someone else isn’t your problem; they need to honour the contract or find you a suitable replacement. 

I’ve been in a similar (but not identical) situation myself, and while it took some pushing I got a brand new item at the discounted price I’d paid (but this was a camera). 

Let's make employees personally liable for the mistakes and errors they make at work. After a lifetime working in finance I've experienced no end of very expensive errors for which the employer has no recourse or ability to recover losses. As "they" ultimately is an individual.  

That depends.  I worked for the National Blood Transfusion Service many years ago.  The checks carried out on every step from the public giving blood to a patient receiving it were very rigid and mistakes were very rare.  On one occasion however we were told that a mistake had been made, the bag of blood had the wrong label on and a baby nearly died.  It couldn’t be attributed to one individual as it went through many checks and handled by different people.  It never happened again and (thank god) the baby was ok.  This was about 45 years ago and I still remember it.  

A bit different though. Losing out on a display kitchen is hardly life and death. It’s shopping and some perspective is needed.