CCBC Letter

jrw111

I received a Parking ticket couple years ago which wasn't warranted, my car broke down and I have dash cam footage of being jump started by a colleague from one of the shops on the car park, I tried to appeal this several times and explain to which I got responses about how their signage was sufficient, it had no relevance to the issue at hand. I have now received a claim form for the CCBC, the newbies thread is confusing me and I'm unsure what to do, I have followed the initial step of completing the AOS I think it was? and now I am writing a letter of my defence explaining what happened and I want to provide my dash cam footage to the CCBC. I feel overwhelmed with the information provided in the forum and I am unsure on what is relevant to my situation. 

Coupon-mad

Your images and evidence go later, at WS and evidence stage.  Not with your defence.

What's the date of issue of the claim form?

What date did you do the AOS online (check on MCOL)?

Which PPC and which legal firm?

Le_Kirk

What is the issue date of the claim form and what date did you complete the AoS?  Your MCOL status page will have that information.  If you post that here, one of our regulars @KeithP will be along to give you some deadlines and a link to further guidance.  Meantime you could read the standard defence template (one of the announcements on first page of the forum) and start to think about your defence paragraphs 2 & 3.  Post only those paragraphs on the forum and one of us will critique it for you.  When you are satisfied with it, you add those paragraphs to the rest of the template and send that by email to CCBC.

jrw111

Hi, thanks for your response, the issue date is 6th May and I completed the AoS today. I tried to go through the template but was quite confused on what was relevant and what wasn't. 
so far I have wrote this: 

At the time the contractual ‘breach’ occurred, there was mitigating circumstances which meant I was unable to comply with the terms and conditions displayed. 

My car battery died, and I required a jump start to get my car running again. I initially rang my parents to assist me however they were unable to assist as they were on their way to A&E. I then called a friend and they offered to meet me at the location of which the contract was ‘breached’. 

However, in the time I waited for their arrival a colleague from the B&Q store was parked next to me and was leaving and offered their assistance as they had jump cables. This is captured on my dash cam footage, which I have attached to my email containing this letter.

My car started, and I was able to leave, however, as visible from the video footage, there was significant traffic issues within the car park which meant it took me another 40 minutes to leave the car park. However, had my car not broke down I would of left approximately an hour before. 

Upon receipt of the parking charge in the post, I utilised the companies appeal system and explained the above. I also advised that their website did not allow me to submit my video footage of my car being jump started and requested information where I can submit this.

I received a response which is attached at the end of this letter (1), which had no relevance to my claim, it advised me about the signage being ‘sufficient’. Which as just stated, had no relevance to the issue that my car had broken down.

I once again appealed this, reiterating my issues to which I received the second response (2, attached). This requested a breakdown report, but as explained, I was assisted by a colleague of one of the stores and did not use breakdown cover, so I was unable to provide this.

I again, appealed their response and advised them for the third time regarding my dash cam footage, and received the third response (3, attached), advising my appeal was rejected.

It became increasing frustrating that on each occasion, G24 offered no alternative contact to provide my evidence. Their website only offered an option to contact them to make payment. I have been unfairly charged and due to my mitigated circumstance I was unable to fulfil their contract conditions.

Not_A_Hope

Do you or your colleague work for B&Q? Either way if you were a customer you should also try to get them to cancel the PCN as well as defending the claim. You should not expect a sensible response to your appeal from many PPCs such as G24. They just churn out robo claims and letters hoping that people either pay or they foolishly ignore and they get an automatic judgment in the county court.

What you have written so far is a narrative that may form part of the witness statement that comes later. For your defence you need to refer to what happened in the car park and in the third person i.e. Use terms such as the defendant, the driver not I or me. Whilst frustrating the defence nor the court are interested in G24s unfair appeal system

jrw111

I was just a customer, I went to another shop on the retail park, and it just so happened that the lady who worked at the b&q on the park was parked next to me, she had finished her shift and was heading home and saw me stranded and had the jump cables. However, as this was some time ago, I thought it would be too late to go to one of the shops to ask for assistance, and also, I have since moved 100+ miles away from where the incident occurred. I no longer own the car (my parents now own it) and it has now also come to light that the reg has also been cloned! I'm unsure if the tickets that my parents have been receiving since will come to light? I was mainly hoping that my dash cam footage of the lady assisting me would suffice as evidence, it has a date and time stamp...

jrw111

Coupon-mad said:

Your images and evidence go later, at WS and evidence stage.  Not with your defence.

What's the date of issue of the claim form?

What date did you do the AOS online (check on MCOL)?

Which PPC and which legal firm?

G24 and BW Legal, I'm unclear then as to what I should and shouldn't be writing 

KeithP

jrw111 said:

the issue date is 6th May and I completed the AoS today.

With a Claim Issue Date of 6th May, and having filed an Acknowledgment of Service in a timely manner, you have until 4pm on Wednesday 8th June 2022 to file your Defence.

That's four weeks away. Plenty of time to produce a Defence, but please don't leave it to the last minute.

To create a Defence, and then file a Defence by email, look at the second post in the NEWBIES thread.

Don't miss the deadline for filing a Defence.

Do not try and file a Defence via the MoneyClaimOnline website. Once an Acknowledgment of Service has been filed, the MCOL website should be treated as 'read only'.

jrw111

 is the brief summary for my defence, too brief? and I assume the points copied in after from the template do not require amendments? 

KeithP

Wasn't it the driver that had to wait for assistance?

If the defendant was the driver, why does your paragraph 2 not say that?

jrw111

KeithP said:

Wasn't it the driver that had to wait for assistance?

If the defendant was the driver, why does your paragraph 3 not say that?

Hi, yes, sorry I assumed the two are the same, how should this be written?