Chase bank worry.

tony3619

So Ive signed up for a chase bank account to take advantage of the 1.5% savings account and im abit concerned about the app only set up.

It took 9 attempts to get the app to accept my ID and selfie and I don't even know why it was rejected...say I lose my phone and can't access the app and I am trying to contact someone at chase how would I block the app or sign up again on a different device? 

Unlike most UK banks you have the app but also online banking with passwords and phone security codes etc so you always have multiple ways to access your account. With chase if you lose access to the app on your one device you are essentially blocked from your money. Am I really going to have to take the chance of them recognising my selfie again to access my money? 

I know the moral of the story is dont lose your phone in the first place 😄

Daliah

You can always call Chase on 0800 376 3333 if you are unable to use the app for some reason.

Setting the app up on a different device is also simple but you need to have access to the device with your registered phone number as they will text you a security code to that number. If you don't have this device, see above, call them.

https://www.chase.co.uk/gb/en/support/contact-us

sbr40

Can't you set up seperate methods of authentication on yours? I access mine via fingerprint ID, alternatively it also lets me enter a PIN code.

surreysaver

It took me umpteen attempts to get the selfie thing to work too.
If I was you, don't solely rely on Chase. Keep a reasonable amount of money elsewhere in case such a thing that you're worried about happens

k_man

The selfie is part of the initial account creation ID verification process.

This isn't used to login, even in a different/new device.
If using FaceID on an Apple device, that is unrelated.

northwalesd

surreysaver said:

If I was you, don't solely rely on Chase. Keep a reasonable amount of money elsewhere in case such a thing that you're worried about happens

Exactly this.

Daliah

surreysaver said:

If I was you, don't solely rely on Chase. Keep a reasonable amount of money elsewhere in case such a thing that you're worried about happens

This is good advice for any bank, not just Chase.

Shakin_Steve

Daliah said:

You can always call Chase on 0800 376 3333 if you are unable to use the app for some reason.

Setting the app up on a different device is also simple but you need to have access to the device with your registered phone number as they will text you a security code to that number. If you don't have this device, see above, call them.

https://www.chase.co.uk/gb/en/support/contact-us

If using an iPhone, you could set up the Chase app on an iPad and the text would come through on the messages app.

Longstrider

Just closed the account. Too much bother. If you open app on another device it unpairs you from the previous device. So you can’t have it on your iPhone and iPad. Also you can’t have a joint account, which they do allow in the US. All seems amateurish and outdated. As well as all the faff setting up in the first place.

sassy_one

Longstrider said:

Just closed the account. Too much bother. If you open app on another device it unpairs you from the previous device. So you can’t have it on your iPhone and iPad. Also you can’t have a joint account, which they do allow in the US. All seems amateurish and outdated. As well as all the faff setting up in the first place.

The fact you can only sign in on one account is actually going to be more of a security and safety function than them simply not upto date with current demands.

If you forgot you had signed into 2/3 devices and sold one or one went missing, do you think the bank should cover your error of losing or misplacing your device? I don't think so.


Not much "faff" setting it up, actually much easier than a lot of banks where you have to visit a branch, which are far and few between these days, and show ID.
You simply have to do the ID verification checks and steps and then they'll let you know once these are completed.


Chase is new in the UK, I am sure joint accounts will come in the pipeline but they need and want to straighten other things out before adding more services.


Finally your comment that they are outdated and armature is actually way off; I disagree with you.

Obviously not the bank for you but an account that actually works very well.

Marchitiello

sassy_one said:

Longstrider said:

Just closed the account. Too much bother. If you open app on another device it unpairs you from the previous device. So you can’t have it on your iPhone and iPad. Also you can’t have a joint account, which they do allow in the US. All seems amateurish and outdated. As well as all the faff setting up in the first place.

The fact you can only sign in on one account is actually going to be more of a security and safety function than them simply not upto date with current demands.

If you forgot you had signed into 2/3 devices and sold one or one went missing, do you think the bank should cover your error of losing or misplacing your device? I don't think so.


Not much "faff" setting it up, actually much easier than a lot of banks where you have to visit a branch, which are far and few between these days, and show ID.
You simply have to do the ID verification checks and steps and then they'll let you know once these are completed.


Chase is new in the UK, I am sure joint accounts will come in the pipeline but they need and want to straighten other things out before adding more services.


Finally your comment that they are outdated and armature is actually way off; I disagree with you.

Obviously not the bank for you but an account that actually works very well.

Adding to this, for those of us that were earlier adopters in September/October 2021, we have seen already that the service and offer improved over time and can clearly see, by the type of surveys that they send us, how they are thinking of further developing the products (online access from a PC, joint account, multi currency and investment platforms all in one place (like Fineco UK for example)).

The closed forum has also seen a lot of requests for a Chase Credit Card, with obviously wishful thinking of hoping to get some similar rewards to what they have in US, but we all should know really that the UK (and EU) market cannot sustain that due to interchange fee caps.

i can see why some people may criticise they way they have chosen to enter the UK market (MVP, “agile” built in chunks, etc) but I for one I get it and I am supportive.

it has been an unbeatable product as I resumed work and leisure travels abroad (near perfect MasterCard exchange rate, no forex fee and cashback to top it all), with the additional USP of having fee free US ATM withdrawal across virtually every states (excluding Alaska and Hawaii).

I think future plans for them may have to look at segmenting customers and offering slightly different accounts types, so that they can be successfully commercially  and at the same time be the first choice for their customers (e.g. continue offering Cash-Back for Forex spending  and other benefits/rewards under a package account, a bit like the Curve and Revolut pay for products).