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HMPO - call centre -v- back office?
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Sandtree
Posts: 10,628 Forumite
Had a query raised on a passport renewal via a "you cannot respond to this email" email asking for things that aren't possible to do. So called their call centre this morning, finally got through and the agent said they would speak to the processing team, on hold for 15 minutes and then they came back saying they'd passed the message on and the team will call if they need any more information. I asked for timescales and they said they couldn't give any but to just track online... doesn't help that online still says awaiting to be processed when clearly some processing has been done to generate the email query.
Anyone got any experience of having to use the call centre as a messaging service and how likely its now resolved -v- will get another random email in a months time chasing the same thing?
Anyone got any experience of having to use the call centre as a messaging service and how likely its now resolved -v- will get another random email in a months time chasing the same thing?
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