Universal credit increase not paid

Changeplease

Hi my Universal credit increase has not been paid for April or May on telephoning UC their agent has told me that this increase has not been put on for lots of people due to the government not adding a start date in the system and they don’t know l when it will start!!!!

poppy12345

You're not the first person to ask this question, there's other threads too. The extra money will show in payment dates from 17th May. Some won't see it until June payment.

Same thread here. https://forums.moneysavingexpert.com/discussion/6353808/universal-credit-april-rise#latest

calcotti

Changeplease said:..on telephoning UC their agent has told me that this increase has not been put on for lots of people due to the government not adding a start date in the system and they don’t know l when it will start!!!!

That is ridiculous. They ought to know. The rules are clear, applied to assessment periods starting on or after 11th April.

kaMelo

Much easier to lump the blame on to a Government than to admit they don't know.

calcotti

kaMelo said:

Much easier to lump the blame on to a Government than to admit they don't know.

And apparently can't be bothered to make an effort to find out! 

https://www.legislation.gov.uk/uksi/2022/292/article/1/made

(3) Subject to paragraphs (4) and (5), this Order shall come into force for the purposes of—
(p) article 33, in so far as it relates to a particular beneficiary, on the first day of the first assessment period to commence for that beneficiary on or after 11th April 2022, and for the purpose of this sub-paragraph “assessment period” has the same meaning as in section 7(2) of the Welfare Reform Act 2012; 

and clearly sent out in a staff memorandum
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1067558/adm-10-22.pdf

New rates of UC will apply from the first day of the first assessment period which commences on or after 11.4.22. DMs can find the new rates in the benefit uprating schedule and benefit desk aids and should bear them in mind when reading examples in the ADM that contain benefit rates.

I assume staff are supposed to read these memorandums.

NedS

UC telephony is currently going to outsourced telephony agents with little or no UC training as far as I can tell. About all they are empowered to do is take a message and send a handover to the Case Manager to either call the customer back or reply on the journal. I'm not sure when Case Managers will resume telephony services but the quality of service delivery is definitely suffering as a result.