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Martin Lewis: 'UO is just as important as UX: A tip for anyone developing their website or app'
in Martin's blogs & appearances & MoneySavingExpert in the news
10 replies 505 views
MSE_Chris_D MSE StaffMSE Staff
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.
Please click 'post reply' to discuss below.
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And why can't we ask for the latest posts to be at the top of the list - every other forum or comment site I have ever used does this. A good example is Trip Advisor.
And don't don't get in the way of the user doing what they want to to, which I guess is part of the UO. A 'nice' example of which is popping up a window/modal when the site 'thinks' you're heading for the close tab button. Very annoying.
I'm another web dev for many a long year now.
They are indeed a critical component, often overlooked, and worth reminding people of.
Having said that I think MSE could do with a bit of a revamp, the site is enormous and often it's difficult to find the right answer when scrolling through the multitude of search results. That being said, the guides seem to be a good place to start on any subject so I would suggest directing users there first and let them then explore organically as they become more familiar with the subject and develop their knowledge and they may learn something that they weren't expecting.
And, as someone's mentioned above, the emails could do with a revamp, even if you begin by making the 'view in browser' link (us on Gmail receive a truncated email) go to that email and not the latest one! Or colour code the sections so travel is in yellow, debt management in red, eco tips in green, insurance in... well, grey maybe! But what to do with over-lapping subjects, don't know. Big, bold, clear sections I think are a good way forward, we're now in an era where people's attention-spans are ridiculously truncated.