disabled cousin not receiving receipt with shopping

MalMonroe

Rosa_Damascena said:

mickscousin said:

my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
Every week he asks for a receipt and every week he doesn't get one. 

This is just lazy / down to h7man oversight if I am being charitable. There will be a tiny number of customers like your cousin, the store should be aware of his circumstances and adapt accordingly.

Far more than a tiny number of customers are in a similar situation, which is why most supermarkets, including Sainsbury's, HAVE adapted accordingly. As per details offered to OP, above.

Rosa_Damascena

MalMonroe said:

Rosa_Damascena said:

mickscousin said:

my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
Every week he asks for a receipt and every week he doesn't get one. 

This is just lazy / down to h7man oversight if I am being charitable. There will be a tiny number of customers like your cousin, the store should be aware of his circumstances and adapt accordingly.

Far more than a tiny number of customers are in a similar situation, which is why most supermarkets, including Sainsbury's, HAVE adapted accordingly. As per details offered to OP, above.

The numbers per store will be low. With sales analytics systems being so sophisticated, there is no excuse for the duty management team not knowing who their vulnerable regular delivery customers are.

sarah1972

MalMonroe said:

sarah1972 said:

A few don’t do receipts anymore. 

Tesco and Ocado for example.  They only email it to you. 

It’s a shame they don’t have a system for people that don’t use a computer though, could you order it online for him? You would get a receipt every week that way x

They do have such a service though, details offered to OP. 

He already orders over the phone, it’s no receipt which is the problem. 

Bradden

I'd never heard of a supermarket offering this before I think it's great that they are trying to help customers who don't do online shopping - the fact they forget to send the receipt seems a minor inconvenience to me. 

Robin9

Bradden said:

I'd never heard of a supermarket offering this before I think it's great that they are trying to help customers who don't do online shopping - the fact they forget to send the receipt seems a minor inconvenience to me. 

New to me as well. I presume he is told how much on the phone. Does he pay on the phone by card ?

p00hsticks

Bradden said:

I'd never heard of a supermarket offering this before I think it's great that they are trying to help customers who don't do online shopping - the fact they forget to send the receipt seems a minor inconvenience to me. 

I'm not sure if they were the first, but I rember that Morrision's introduced a telephone order and delivery service during the first covid-19 lockdown, although your choice was limited to a selection from a list of around 50 'essential' items. I dontl know if they still do it, and if so whether they have expanded the range of goods avaialble.

Murphybear

The problem is if he needs to take/send anything back the supermarkets will usually require a receipt.  We do most of our shopping using self scan which is brilliant as we can see every penny we are spending and usually set ourselves a limit.  We always ask for a receipt 

PennyForThem_2

what MurphyBear said - self scanning is great and asking for a receipt protects you if you need to take something back.