disabled cousin not receiving receipt with shopping

3 Posts

my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
Every week he asks for a receipt and every week he doesn't get one. Some of the drivers go back to the store and return with one, but only rarely.
He never knows how much he is charged.
Is this legal? Can he do anything about this?
Every week he asks for a receipt and every week he doesn't get one. Some of the drivers go back to the store and return with one, but only rarely.
He never knows how much he is charged.
Is this legal? Can he do anything about this?
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Have you tried the mgmt or head office?
So in supermarket's eyes normal not to have one unless you affirm that you do.
So much to read, so little time.
Sainsburys will not give him the contact details for their head office or any senior staff.
i have also tried to contact them by email without success and also tried telephoning them myself but they would not speak to me as I am not the customer.
Phone
If he's still not happy then he should find another supermarket.
Is your cousin registered for Sainsbury's assisted shopping scheme? Details below -
https://www.helpandkindness.co.uk/service/181/Sainsbury's-Assisted-Shopping
All he has to do is register and then they will hopefully be able to offer a better service than he's been receiving to date.
I hope this information is helpful.