disabled cousin not receiving receipt with shopping

my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
Every week he asks for a receipt and every week he doesn't get one. Some of the drivers go back to the store and return with one, but only rarely.
He never knows how much he is charged.
Is this legal? Can he do anything about this?

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  • sarah1972
    sarah1972 Posts: 18,808
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    edited 7 May 2022 at 6:38AM
    A few don’t do receipts anymore. 

    Tesco and Ocado for example.  They only email it to you. 

    It’s a shame they don’t have a system for people that don’t use a computer though, could you order it online for him? You would get a receipt every week that way x
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.
  • lisyloo
    lisyloo Posts: 29,537
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    What have tesco's said about it?
    Have you tried the mgmt or head office?
  • PennyForThem_2
    PennyForThem_2 Posts: 1,036
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    When shopping with self-scan in an actual supermarket you are offered whether you want a receipt or not.  

    So in supermarket's eyes normal not to have one unless you affirm that you do.
  • Rosa_Damascena
    Rosa_Damascena Posts: 6,208
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    my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
    Every week he asks for a receipt and every week he doesn't get one

    This is just lazy / down to h7man oversight if I am being charitable. There will be a tiny number of customers like your cousin, the store should be aware of his circumstances and adapt accordingly.
    No man is worth crawling on this earth.

    So much to read, so little time.
  • thanks for your comment.
    Sainsburys will not give him the contact details for their head office or any senior staff.
    i have also tried to contact them by email without success and also tried telephoning them myself but they would not speak to me as I am not the customer. 
  • MovingForwards
    MovingForwards Posts: 16,819
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    Give him these details:
    Phone
    0800 636 262
    Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

    If he's still not happy then he should find another supermarket.
    Mortgage started 2020, aiming to clear it in 2026.
  • thank you so much for your help. My cousin will be delighted.
  • MalMonroe
    MalMonroe Posts: 5,783
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    Also if you can get onto Twitter, sainsburys have an account there and it's staffed every day so you could send them a message and ask them to help. That's public too and they don't want bad publicity so hopefully that will trigger some action.

    Is your cousin registered for Sainsbury's assisted shopping scheme? Details below -

    https://www.helpandkindness.co.uk/service/181/Sainsbury's-Assisted-Shopping

    All he has to do is register and then they will hopefully be able to offer a better service than he's been receiving to date. 

    I hope this information is helpful.  :)   I am a loyal and regular Sainsbury's online shopper myself.  
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • MalMonroe
    MalMonroe Posts: 5,783
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    sarah1972 said:
    A few don’t do receipts anymore. 

    Tesco and Ocado for example.  They only email it to you. 

    It’s a shame they don’t have a system for people that don’t use a computer though, could you order it online for him? You would get a receipt every week that way x
    They do have such a service though, details offered to OP. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
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