disabled cousin not receiving receipt with shopping

mickscousin

my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
Every week he asks for a receipt and every week he doesn't get one. Some of the drivers go back to the store and return with one, but only rarely.
He never knows how much he is charged.
Is this legal? Can he do anything about this?

sarah1972

A few don’t do receipts anymore. 

Tesco and Ocado for example.  They only email it to you. 

It’s a shame they don’t have a system for people that don’t use a computer though, could you order it online for him? You would get a receipt every week that way x

lisyloo

What have tesco's said about it?
Have you tried the mgmt or head office?

PennyForThem_2

When shopping with self-scan in an actual supermarket you are offered whether you want a receipt or not.  

So in supermarket's eyes normal not to have one unless you affirm that you do.

Rosa_Damascena

mickscousin said:

my cousin is housebound and does not have a computer. He orders his supermarket shopping from Sainsburys over the phone from his local store every week.
Every week he asks for a receipt and every week he doesn't get one. 

This is just lazy / down to h7man oversight if I am being charitable. There will be a tiny number of customers like your cousin, the store should be aware of his circumstances and adapt accordingly.

unforeseen

lisyloo said:

What have tesco's said about it?
Have you tried the mgmt or head office?

I don't think Tesco would be interested as he shops with Sainsburys 

mickscousin

thanks for your comment.
Sainsburys will not give him the contact details for their head office or any senior staff.
i have also tried to contact them by email without success and also tried telephoning them myself but they would not speak to me as I am not the customer. 

MovingForwards

Give him these details:
Phone

0800 636 262

Monday to Saturday 8am - 8pm and Sunday 10am - 5pm

If he's still not happy then he should find another supermarket.

mickscousin

thank you so much for your help. My cousin will be delighted.

MalMonroe

Also if you can get onto Twitter, sainsburys have an account there and it's staffed every day so you could send them a message and ask them to help. That's public too and they don't want bad publicity so hopefully that will trigger some action.

Is your cousin registered for Sainsbury's assisted shopping scheme? Details below -

https://www.helpandkindness.co.uk/service/181/Sainsbury's-Assisted-Shopping

All he has to do is register and then they will hopefully be able to offer a better service than he's been receiving to date. 

I hope this information is helpful.     I am a loyal and regular Sainsbury's online shopper myself.  

MalMonroe

sarah1972 said:

A few don’t do receipts anymore. 

Tesco and Ocado for example.  They only email it to you. 

It’s a shame they don’t have a system for people that don’t use a computer though, could you order it online for him? You would get a receipt every week that way x

They do have such a service though, details offered to OP.