British Gas Homecare excess for callout

MINNIEMOMO

I had a leak in my kitchen which we think was from the radiator, which magically stopped all of a sudden the day before the engineer turned up from Dyno. We thought we would get them to come out and have a look but he couldn't find any issue so was gone within 5-10 mins. Now I've had an invoice from British Gas despite no repair or work being carried out - am I being ripped off here? I have never seen anything about a call-out charge and Dyno specifically says no call out charges! 

gefnew

Hi this may help you a bit may need to check what type of cover you took out.

HomeCare cover offers four levels of service and support for your home,
named HomeCare One, Two, Three and Four.
An important thing to note about British Gas HomeCare pricing is that what you pay depends on where you live and whether you choose to include an excess in your cover.

pochase

As per their T&C they are charging the excess only for repairs or replacements.

What does the report from the engineer show what has been done?

Robin9

Dyno will be acting as contractors to HomeCare -  what they charge HomeCare is between them and HomeCare

MINNIEMOMO

Called up and they had made an 'admin error' - always check your invoices!

Astria

MINNIEMOMO said:

Called up and they had made an 'admin error' - always check your invoices!

BG are known for that, they once sent me a bill for £79 for installation of HIVE when I cancelled the monthly subscription, but after talking to a manager he decided it was issued in error, voided the charge and then, although I was quite happy with that outcome, a cheque for £20 came in the post about a week later apologising for the mistake!