Eon / Eon-Next : Can anyone help me

gefnew

Here is a breakdown of the figures just out of interest.
PowerPoint Presentation (ukpowernetworks.co.uk)

[Deleted User]

[Deleted User] said:

Why is the OP talking to E.oN Next Australia? E.oN Next UK is part of the E.oN UK group.

FWiW, rather than debate the issue on Twitter with someone 12000 miles away, what is needed here is a written complaint to E.oN Next which lays out what the problem is, and the remedy that is being sought.

To answer your question - because they don't answer the phone.  Hanging on the phone for over an hour only to be cut off is not my idea of time well spent.  They do not have a Chat facility.  They don't respond to formal complaints submitted to their complaints email address and believe me I submitted one.  They refused to respond to a Resolver complaint.  The only way they will respond is via Twitter, so I had to set up a Twitter account to do so and the Aussie was the only guy who responded.  The rest of them just asked inane questions.  Verification over and over again.

[Deleted User]

Deleted_User said:

To answer your question - because they don't answer the phone.  Hanging on the phone for over an hour only to be cut off is not my idea of time well spent.  They do not have a Chat facility.  They don't respond to formal complaints submitted to their complaints email address and believe me I submitted one.  They refused to respond to a Resolver complaint.  The only way they will respond is via Twitter, so I had to set up a Twitter account to do so and the Aussie was the only guy who responded.  The rest of them just asked inane questions.  Verification over and over again.

Since I joined Eon Next in October 2021, I have phoned them maybe 4 times and always got through to them within 20 mins (max).  That being said I always ring them up as soon as their phone lines are open i.e..  I also had to raise issues via Twitter.  Compared to previous suppliers I have been with, Eon Next are way better than Avro, Yorkshire Energy (both went bust) and better than both BG (SOLR for Breeze) and SP (SOLR for YE).  In my experience Eon Next's CS is on a par with my interactions with Octopus (SOLR for Avro).