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Provident claims compensation

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I have just received an email saying my claim has been successful and to log on to the portal and read the letter with a offer on it, I thought to myself great I will be getting some money back, to my shock the total amount is between £3.97 and £5.96, the total of the loans was £890.00. It says that 2 of the loans were affordable and 1 of them wasn't, not sure why they are saying that, they do not even give details of dates the loans were or anything.

Has anyone else been offered such a low amount? And should i accept it or decline it? If i decline it what should i do to try and get more from them?

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