Faulty TV - Argos - Purchased 29/07/20

leedavies

mobileron said:

Another one should have gone to Richersound or JL for the free 5/6 year warranty.

Only had the money to do it on my Argos card at the time unfortunately, and toddler ruined the last TV (Which was due an upgrade anyway!)

Ideally though yes, completely see your point and have learnt the lesson.

Murphybear

leedavies said:

Grumpy_chap said:

What is a reasonable life expectancy of the TV?
Any remedy will be reduced to reflect the proportion of beneficial use to date.

Thanks, well I suppose that's a subjective question. LG claims theirs last 100000 hours, so just over 11 years. I'd probably argue Panasonic are at least equal to LG in terms of reliability, if anything perhaps more so. 

We bought an LG from Makro nearly 12 years ago.  It was the display model so was unboxed and very reasonably priced.  (We had an account with them)

it still works as well as the day we bought it, not even the tiniest fault.  As we are pensioners we watch it a lot more than we did when we worked.  We are thinking of replacing it because although it works well it’s a bit out of date  with respect to features.  We’ve done tons of research from Which and other places and LG have an excellent reputation these days.  Most limey we’ll get an LG next time as well 

leedavies

Murphybear said:

leedavies said:

Grumpy_chap said:

What is a reasonable life expectancy of the TV?
Any remedy will be reduced to reflect the proportion of beneficial use to date.

Thanks, well I suppose that's a subjective question. LG claims theirs last 100000 hours, so just over 11 years. I'd probably argue Panasonic are at least equal to LG in terms of reliability, if anything perhaps more so. 

We bought an LG from Makro nearly 12 years ago.  It was the display model so was unboxed and very reasonably priced.  (We had an account with them)

it still works as well as the day we bought it, not even the tiniest fault.  As we are pensioners we watch it a lot more than we did when we worked.  We are thinking of replacing it because although it works well it’s a bit out of date  with respect to features.  We’ve done tons of research from Which and other places and LG have an excellent reputation these days.  Most limey we’ll get an LG next time as well 

Glad the LG has been reliable for you! I'm not usually too particular with brand, based my assumption on the word of our TV repair person, and the fact our previous TV was a Panasonic and worked faultlessly until smashed by the toddler! 

Still being passed from pillar to post by Argos. Being told I have to go into store as they can't process this online... Seems its one of those queries no one at argos wants to help with! 

Ath_Wat

I always assume that if a manufacturer expects something to last five years, they'd give it a five year warranty.  What would they have to lose?

If they give 12 months it's because they fully expect enough of them might break after 12 months that they don't want to take the hit on refunding them.

the_lunatic_is_in_my_head

Ath_Wat said:

I always assume that if a manufacturer expects something to last five years, they'd give it a five year warranty.  What would they have to lose?

If they give 12 months it's because they fully expect enough of them might break after 12 months that they don't want to take the hit on refunding them.

It doesn't really matter what the manufacturer expects, the goods must be durable with consideration for price. 

Ath_Wat

the_lunatic_is_in_my_head said:

Ath_Wat said:

I always assume that if a manufacturer expects something to last five years, they'd give it a five year warranty.  What would they have to lose?

If they give 12 months it's because they fully expect enough of them might break after 12 months that they don't want to take the hit on refunding them.

It doesn't really matter what the manufacturer expects, the goods must be durable with consideration for price. 

Well of course it matters, when you are buying it. Just bear in mind that whatever the guarantee period is, there's a fair chance it won't last much longer than that, which is something to be aware of without any consideration of whatever right of return you might have.   I didn't say anything about the legal position.  Most people don't want to spend their time returning things that have broken.

leedavies

UPDATE

Went into my local store and got in touch with the Argos executive office via email. Both were very helpful and explained I could take back into store for a pro rata refund, which I've now done. Got about £800 towards a new TV and the cost of the report refunded.

All resolved, thank you everyone for your help! 

Aylesbury_Duck

Cheers for updating the thread.  People often don't.