PFP energy incorrect final bill and missing direct debit payment

hwrd

In March, I finally received my final bill from PFP Energy. However, they have completely made up both my previous meter read and the final read, although I have supplied both and have evidence to show this, including photos of the meter readings.

This means my supplier of last resort (British Gas) has been assigned a debit to collect from me that I don't owe.

On top of this, PFP energy also took a direct debit payment from me before going bust but haven't credited my account with it, it hasn't transferred to British Gas, as it should have and it's wasn't refunded.

British Gas say they can't credit my account with the direct debit payment until I can prove that the direct debit sent to PFP, did in fact arrive on my PFP account but my bank statement only shows the transaction and no other details. The PFP site doesn't work any more, the phone line is just a recording and the payment doesn't appear on the final bill either. The final bill also happens to be the only bill I ever received. As I joined them the month they went bust and the direct debit was my first payment.

All in all, with the money they took from my direct debit and when you use my correct meter readings that I had supplied, PFP Energy owe me money. However, I'm now stuck with a £200 debit instead.

British Gas have been very helpful in reviewing the details of my complaint and agree that the final bill is incorrect and I'm being charged twice for energy I've used but have said there's basically nothing more they can do until I can prove the direct debit landed on my PFP account, which looks like it will be be impossible to do.

I've tried contacting the administrators of PFP but they haven't replied so far.

What can I do next. Ombudsman, small claims court? As this feels like theft or some kind of fraud.

Best,

Howard