Cruise agent misselling a cruise package

clearancer

I'm on that cruise! I have an email from Iglu but nothing from MSC. My email from Iglu says "Premium Extra Package 0.00", which I assume is drinks. I'm due to pay the balance on my cruise 28 May.

bobstheboy

clearancer said:

I'm on that cruise! I have an email from Iglu but nothing from MSC. My email from Iglu says "Premium Extra Package 0.00", which I assume is drinks. I'm due to pay the balance on my cruise 28 May.

Hi.  Have you checked your MSC confirmation to see Premium Drinks Package is included ? Mine just says tea, coffee and water. When Iglu advertised the cruise, it clearly said the Drinks were included in the price and their confirmation stated it was. 

It is a mess.

bobstheboy

Is an email to customer services deemed acceptable for a LBA ?

bagand96

bobstheboy said:

Is an email to customer services deemed acceptable for a LBA ?

By all means send it by email, but also send a hard copy by Royal Mail with delivery confirmation.  Note on the email that a hard copy has been sent and vice versa.

lisyloo

bobstheboy said:

Is an email to customer services deemed acceptable for a LBA ?

I believe email is deemed to be “served” from a legal perspective.
(I had an issue with an electricity supplier Symbio where I looked into this).
I’d turn on delivery and read receipts.

Personally I’d pay the extra quid or so for recorded delivery by snail mail
just to avoid any excuses of “email lost” or “lost in the post”
if you have a picture of a signature (which you usually get) then it cuts out any debate about it.

if you want to be super sure then do both.

IvanOpinion

Just saw on Facebook that P&O have a Fjords cruise in June for £599 (for an inside).  So it looks like there are some great deals to be had out there this year.  So getting the refund could be the better deal.

bobstheboy

IvanOpinion said:

Just saw on Facebook that P&O have a Fjords cruise in June for £599 (for an inside).  So it looks like there are some great deals to be had out there this year.  So getting the refund could be the better deal.

Exactly.  There are some very good deals and my dates are flexible, that's why I am getting more and more annoyed with Iglu as the days go by. I am not desperate for the cash but need to know where I stand.

martindow

bagand96 said:By all means send it by email, but also send a hard copy by Royal Mail with delivery confirmation.  Note on the email that a hard copy has been sent and vice versa.

Signed for costs extra and does not always update as it should to show delivery.  Best is to send a letter first class and ask the post office to give you a certificate of posting which is free.  Courts will accept this as being delivered two days later.

If you want a really belt and braces approach you can send duplicate letters with CoPs from different post offices.

lisyloo

bobstheboy said:

IvanOpinion said:

Just saw on Facebook that P&O have a Fjords cruise in June for £599 (for an inside).  So it looks like there are some great deals to be had out there this year.  So getting the refund could be the better deal.

Exactly.  There are some very good deals and my dates are flexible, that's why I am getting more and more annoyed with Iglu as the days go by. I am not desperate for the cash but need to know where I stand.

LBA should get things moving.
some companies have good complaints processors that go to totally different departments who sometimes act quickly. Wouldn’t know about iglu but it could be worth a try maybe at the same time as sending LBA or giving them a few days.

I agree you should have to hang around with no update. It’s a clear cut case.

bobstheboy

Thanks for everyone's support. Iglu have agreed to pay for Drinks package and I have confirmation from MSC that it has been added to my booking. I can look forward to my cruise now !