Cricket St Thomas Hotel

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Does Anyone know the direct E Mail address of Cricket St Thomas hotel without gong through the  Warner Holiday Head office site as it does not appear they are passing my EMail communication request onto the hotel/.I have tried 3 times and no response from Warners. now part of the Bourne Leisure empire Thank you

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  • martindow
    martindow Posts: 10,232 Forumite
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    You could try phoning them on 01460 30111

    If that doesn't work try googling the hotel name and the Chard dialling code (01460) to see if there are other numbers to try.
  • Magic_Moments
    Magic_Moments Posts: 182 Forumite
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    It is the E Mail address I require please so i have something in writing. I have tried phoning but put on hold for ages in a supposed queue then get phubbed off!!
  • k3lvc
    k3lvc Posts: 4,174 Forumite
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    Depending on the nature of the request it may be exactly the reason why they don't have an accessible email address - so nothing can be promised locally that HO don't agree with or risk action if it can't be delivered

    There are plenty of national operations that work in this way now in the spirit of 'efficiency'
  • jimbo6977
    jimbo6977 Posts: 1,236 Forumite
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    Individual hotels' email addresses are usually a closely guarded secret and for good reason from a HO pov.

    Poor of the HO not to reply to you promptly, but I imagine they are struggling to get staff the same as everyone else is at the moment. 

    It's possible using Google to find out who the hotel's GM is, although you'll also get several red herring results, so you risk wasting your time looking high and low, and even if you manage to get through to the hotel, you further risk being referred back to HO if that's the group policy. 
  • TELLIT01
    TELLIT01 Posts: 16,580 Forumite
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    It is the E Mail address I require please so i have something in writing. I have tried phoning but put on hold for ages in a supposed queue then get phubbed off!!

    Can't you use the phone number provided and ask them for a direct e-mail address?  If it's that desperate to contact them you'll need to keep trying.
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