British Gas billing errors - can we get their help or attention??

kaz18

Unfortunately we had sold our house awaiting completion, so I was reluctant to take out a new energy contract when the old one finished early in March,and opted to pay quarterly on receipt of bill rather than overpay on monthly DD. 

I  have screenshots of both gas and electric meter readings  (taken on the evening of 31st March), before the prices hike and I submitted readings to British Gas and have just received a bill full of incorrect estimated readings.  So, as I expected, they’ve ignored my submitted readings provided and now I find I’m back to square one and I’m unable to contact them again to report these billing errors.   There never seems to be anyone answering calls nor in customer services to “chat” to.

🤷‍♀️🤷‍♀️🤷‍♀️🤷‍♀️

Purpleboots

I had a similar problem with bg. I simultaneously raised a complaint with them via their complaints procedure and also voiced my complaints via twitter. I got a full resolution within about 5 days so it was pretty effective. 

wild666

Tell them CEO of the company that should get a result

kaz18

quick update, I was unable to “message” them via app again this morning, so ended up waiting 1hr 15 on phone to raise a complaint.  Agent was on Wi-Fi so couldn’t hear me half of the time and kept cutting out, blamed the smart meter not my bill for some reason and then proceeded to put me through to someone else who promptly put me off when I said I wanted to raise a complaint.  1hr 30 wasted minutes on the phone.   I’ve now emailed the CEO and Customer Services with the meters screenshots and smart meter readings as whilst waiting I now notice I was underestimated usage in February, so that too was overcharged in March/April 😳