Can I get my money back for a sub-standard product bought from the USA?

Ergates

Ath_Wat said:

Are you sure you have the Klimt original in there?  If I google it I don't get any of those.  What I do get has a lot more in common stylistically with the one you received than with the other two.

I agree - the 3rd picture is way closer to the original than either of the other 2.

If I was to hang one on my wall, I'd probably pick one of the first 2, but in terms of likeness to the original the 3rd is the closest.

Manxman_in_exile

Ath_Wat said:

Manxman_in_exile said:

Serious question:  even if I've seen the original in whatever gallery or collection it's hanging in, how do I know that any particular image off the internet is an image of the original?  (A question that applies to any painting).

For example, I know that A Bar at the Folies-Bergere is held at The Courtauld because it's one of the first paintings I was introduced to 40 years ago and I've seen it umpteen times.  So I think I have reasonable grounds to believe that this is an accurate image of it:

A Bar at the Folies-Bergère - The Courtauld

But if I don't know where a painting is held, how do I know that any particular image that a Google search throws up is an accurate image of the original work?

Well it's like anything else- it depends how much you trust the site it appears on.   That's from the Courtauld's website so you would assume it was the correct image.  If it's from etsy, you would have no such conviction.

My google above threw up a lot of different images, the one that I put most trust in appeared in a  couple of places, probably most notably Sothebys.

(#10) Gustav Klimt (sothebys.com)

Yes.  That image you link to does not look to me like the one the OP says is an image of the original.  It looks more like both or either of the other two.

If what the OP has bought is meant to be a painted copy of the original, as opposed to a digital/photographic reproduction, I'm not sure how close the correspondence to the original should be.  Or how close the correspondence between the delivered article and images on the website needs to be.

In some respects what the OP has received looks like what they thought they were buying.  But in other respects it doesn't.

Ath_Wat

Manxman_in_exile said:

Ath_Wat said:

Manxman_in_exile said:

Serious question:  even if I've seen the original in whatever gallery or collection it's hanging in, how do I know that any particular image off the internet is an image of the original?  (A question that applies to any painting).

For example, I know that A Bar at the Folies-Bergere is held at The Courtauld because it's one of the first paintings I was introduced to 40 years ago and I've seen it umpteen times.  So I think I have reasonable grounds to believe that this is an accurate image of it:

A Bar at the Folies-Bergère - The Courtauld

But if I don't know where a painting is held, how do I know that any particular image that a Google search throws up is an accurate image of the original work?

Well it's like anything else- it depends how much you trust the site it appears on.   That's from the Courtauld's website so you would assume it was the correct image.  If it's from etsy, you would have no such conviction.

My google above threw up a lot of different images, the one that I put most trust in appeared in a  couple of places, probably most notably Sothebys.

(#10) Gustav Klimt (sothebys.com)

Yes.  That image you link to does not look to me like the one the OP says is an image of the original.  It looks more like both or either of the other two.

If what the OP has bought is meant to be a painted copy of the original, as opposed to a digital/photographic reproduction, I'm not sure how close the correspondence to the original should be.  Or how close the correspondence between the delivered article and images on the website needs to be.

In some respects what the OP has received looks like what they thought they were buying.  But in other respects it doesn't.

I think the questions are:
1: Is it a decent approximation of the original?  I'd answer yes.  It's the same landscape.

2: Is it a painting worth $250? (which appears to be the price).  That's very subjective.  It's also not a lot of money at all for an original painting. 

But then I suppose it is complicated by them putting an image of an example copy on their website.  Should the item to OP receives look like that example copy, or like the actual original?

I can't help wondering whether that if they had sent him the original (estimated value £8 million) he'd be complaining that it didn't match the picture he was expecting.