Barclaycard fraud and new contact from fraudster

Bean_Counter

Hi,

I recently had an issue where someone had taken £7.99 for a couple of months on my Barclaycard, purporting to be for an Amazon Prime subscription.  As we have an Amazon Prime subscription, I didn't pick it up at first.  However as we usually paid for our Prime in a one off annual payment, I contacted Amazon, who said that the £7.99 was not them and to report it as fraud.

I contacted Barclaycard online to report the fraud, they cancelled and reissued my card, and I'll get a refund next month.  So far so good.

Yesterday I got an e-mail purporting to be from Amazon Prime saying that my Prime subscription has been cancelled due to fraud refund.  I know that the e-mail did not come from Amazon as it came from an e-mail address that Amazon do not have on record (I use a different e-mail address for them) but Barclaycard do.  It also quoted the transaction details, dates, reference numbers etc that were on the Barclaycard transactions but were never shared with Amazon.  Hence I can only presume that this is from the fraudster trying to get me to contact them.

I have contacted Barclaycard to work out how the scammer has got my details that only they had but they were not interested.  I don't think I will be out of pocket as a new Barclaycard has been issued but do anyone have any advice how to proceed?

Thanks in advance.

born_again

Very rare to see fraud to Amazon prime as no real benefit to a fraudster.

Most cases are where people have used their card to pay on someone else's amazon acc (keep purchase secret) or have card on a family members acc. 
Their card expires. Prime then defaults to next card.

I take it you meant that the email from Amazon went to a email that Amazon do not hold for you & not related to your account with them.
Which could explain the email address used if you have used it on Amazon before.

Best bet check with friends & family just to make sure it is not related to them. Calling Amazon is also a good idea. While they will not tell you the account holder. If you mention names, they will say Yes or No...

Banks do not investigate this type of fraud. They claim the money back from the retailer.

Catpuss66

Contact action fraud, they will put the police on it if needed

Bean_Counter

born_again said:

Very rare to see fraud to Amazon prime as no real benefit to a fraudster.

Most cases are where people have used their card to pay on someone else's amazon acc (keep purchase secret) or have card on a family members acc. 
Their card expires. Prime then defaults to next card.

I take it you meant that the email from Amazon went to a email that Amazon do not hold for you & not related to your account with them.
Which could explain the email address used if you have used it on Amazon before.

Best bet check with friends & family just to make sure it is not related to them. Calling Amazon is also a good idea. While they will not tell you the account holder. If you mention names, they will say Yes or No...

Banks do not investigate this type of fraud. They claim the money back from the retailer.

Yes e-mail has never been connected to Amazon and no other family member shops with Amazon.  Will pursue the matter with Amazon and Action Fraud.

born_again

Do not expect Action Fraud to do anything other than take the report. 

MEM62

Catpuss66 said:

Contact action fraud, they will put the police on it if needed

No they won't.