Premium Samsung TV not economically repairable - how to tackle Samsung?

Manxman_in_exile

Hello, hello, hello...

I wondered that as well.

PC1904  DB1904's forensic skills appear to have let him down on this occasion.

Tranboy

 Many electronic components can just die, search for dead pixels, not the TV series obviously.

Al_Ross

DB1904 said:

Al_Ross said:

This is an inherent fault due to poor soldering in the manufacuring process of the panel..

At the very least you are entitled to some of the cost of tv back,minus a reasonable deduction cost for the time you have used the tv.

Samsung service is dire, so be pepared to go to small claims court if you have too  You will win.

Wow, you can tell that from the OP?

Yes, with over 30 years experience as a TV Engineer,and coming across the same problem many times,I can safely say these panel often fail due to poor manfacture.

But as always you will need to take it for an indepenant report to confirm (not Samsung)

Gavin83

SadGamerGeek said:

Initial contact with Samsung said all they could offer was 15% off new TV, which as I pointed out is worse than discounts I’d be able to get by shopping around/waiting for offer. Now been escalated to “Customer Solutions Department” who will ring me Tue/Wed so let’s see what “solutions” they can come up with…

A lot of the advice in this thread hasn’t been great. You need to take this TV to an independent engineer and get them to produce a report to state it’s an inherent fault. At this point Samsung will have to deal with it. They’ll also refund the cost of the report.

Of course there’s the risk it isn’t an inherent fault and you end up out of pocket but that’s the risk you need to take.

RogerBareford

Al_Ross said:

This is an inherent fault due to poor soldering in the manufacuring process of the panel..

At the very least you are entitled to some of the cost of tv back,minus a reasonable deduction cost for the time you have used the tv.

Samsung service is dire, so be pepared to go to small claims court if you have too  You will win.

If it's simply poor soldering then this is presumbly easily fixed by reflowing the solder?