EON DIrect Debit

Cake252

I'm not sure I would call it a head in the sand case. My 2019 review of my account clearly states at the bottom we will check your direct debit during the year to make sure your still paying the right amount. If we need to make any changes we will let you know.  I haven't with held any money to eon. They have been in control of the amount I pay.  I now have to suffer for a system error on their part. 

Cake252

And what are the back billing regulations please ??.

The_Fat_Controller

I don't think you are subject to a system error, they can only use the last email address that you supplied, hardly their fault you no longer use it.

There is no back billing issue, they have been sending them to the old address which you acknowledge you once used.

Accept their generous offer and put a plan in place to pay your arrears.

rp1974

Cake252 said:

And what are the back billing regulations please ??.

Some light reading for you here,straight from the regulator:https://www.ofgem.gov.uk/check-energy-back-billing-rules.

Put simply you owed £546 as of December 19,and currently owe £1400,if I'm reading things correctly.
As stated earlier had the corona palaver not erupted as it has then they probably would have reviewed your DD amount,you haven't withheld money from Eon as such,you simply haven't been paying for your full usage amout,which they've let go,until now.
Don't know where the "suffering" nonense is coming from,all their asking you to do is pay for what you've used,your in control of that usage not them,unless you disagree with the billing amounts,obviously.
Your paying for the usage now,instead of having paid for it previously,your not paying more than you otherwise would have been in any event,if it's causing you difficulty then you should contact them and agree a repayment plan and take the benefit of the £250 they've offered you for the inconvenience.
You could lodge a complaint and pursue the Ombudsman route,however I just can't see them offering or awarding you remotely near £250 tbh,if you pursue a complaint then that offers gone and highly unlikely to be repeated nevermind bettered.
Good luck with whatever you decide to do,personally I'd be grateful for a substantial reduction on my bill,and accept that with good grace and move on with life.

TheMilkmansDad

this may have already been asked/answered. Do you provide them with meter readings or are they/you relying on a Smart meters?

Are the bills they have been generating based on estimates/actual/Smart readings? It may be best to check you latest bill just to ensure it is accurately showing the debt owed.