Unable to use card & contact CS

elKz_

Hello,

I've been unable to use my credit card since the middle of March (2022), I have absolutely no idea why this has happened as I've had the card for 15 years without an issue. However I simply can't get in contact with the company who the card is with, I've tried e-mails, phone calls and even a letter with zero response.

What can I do here? At this point, I'd be happy closing the account seeing as they don't seem to employ anyone to work for their customer service team.

The card is with creation.co.uk.

MattMattMattUK

elKz_ said:

Hello,

I've been unable to use my credit card since the middle of March (2022), I have absolutely no idea why this has happened as I've had the card for 15 years without an issue. However I simply can't get in contact with the company who the card is with, I've tried e-mails, phone calls and even a letter with zero response.

What can I do here? At this point, I'd be happy closing the account seeing as they don't seem to employ anyone to work for their customer service team.

The card is with creation.co.uk.

Can you log into your online account?

born_again

Is it a new card (renewal or replacement) you have just received? As no card is valid for 15 years. If it is then it might require validating before use. 

How do I activate my card?

Creation credit cards are posted to you unactivated for your security. To start using your card you must register and log in to your Online Account Manager, My Account, where you can activate and manage your card 24/7 from anywhere in the world. 

Alternatively you can also call our Credit Card team on 0371 376 9214 and follow the instructions.

Our opening hours are:

• Monday to Friday, 8.30am - 8.00pm
• Saturdays, 9.00am - 6.00pm
• Sundays, 10.00am - 4.00pm

elKz_

MattMattMattUK said:

elKz_ said:

Hello,

I've been unable to use my credit card since the middle of March (2022), I have absolutely no idea why this has happened as I've had the card for 15 years without an issue. However I simply can't get in contact with the company who the card is with, I've tried e-mails, phone calls and even a letter with zero response.

What can I do here? At this point, I'd be happy closing the account seeing as they don't seem to employ anyone to work for their customer service team.

The card is with creation.co.uk.

Can you log into your online account?

Yes, I've used the online account to try and contact them several times now.

elKz_

born_again said:

Is it a new card (renewal or replacement) you have just received? As no card is valid for 15 years. If it is then it might require validating before use. 

How do I activate my card?

Creation credit cards are posted to you unactivated for your security. To start using your card you must register and log in to your Online Account Manager, My Account, where you can activate and manage your card 24/7 from anywhere in the world. 

Alternatively you can also call our Credit Card team on 0371 376 9214 and follow the instructions.

Our opening hours are:

• Monday to Friday, 8.30am - 8.00pm
• Saturdays, 9.00am - 6.00pm
• Sundays, 10.00am - 4.00pm

It's not a new card, I've had it just over a year and only just started having these issues. I've called all numbers they have and they refuse to answer on any of them after nearly an hour on hold every time, sometimes the call just drops.

elKz_

I need to bump this as I haven't been able to make any contact still.

born_again

elKz_ said:

I need to bump this as I haven't been able to make any contact still.

Sorry, but just what do you expect anyone to do here?
Even if a creation staff member picked this up, & as we do not have officially sanctioned company reps. There would be nothing they could do.

Should have better luck today given yesterday was a Public Holiday in the UK. So some Bank staff will have had the day off.

Best time to ring is just before they open & they are sat waiting for calls 👍